Having trouble waiting for service ticket response

[esonline]

Anatomy of Service Ticket Response Times:
-----------------------
1. opened ticket
2. response received 23 minutes later
3. help given; ticket closed; thanks given

4. reopened ticket as websites were down
5. response received 3 hours 7 minutes later (by that time I had gone to bed)
6. closed ticket as I thought service staff had solved problem when I awoke (next morning)

7. reopened ticket - websites down
8. response received 1 hour later, service staff asked for password and then flagged ticket as NEW
9. keyed in password info
10. still waiting for service staff to respond 48 minutes later

[JPC-NickO]

Hi,

Please provide your ticket id so I can take a look at your ticket.

[esonline]

Hi Nick0

Thanks very much for your reply. Here's the ticket no. 12911000.

[JPC-NickO]

This issue has been resolved.