Status RE: Triton down almost 24 hours now?

[eth72]

Hi,
Triton has almost been down for 24 hours due to a hard drive failure. Only one reply was made regarding the status saying that the VPS's are being powered up one by one. That was almost a day ago. I feel like a pain having to inquire every 4-6 hours trying to find out when my VPS will be back up again, but am a little upset that there is little to no communications regarding tech support on this matter. Could it be down for days? I'll have no clients left if that's the case... I've seen other outages up within 12 hours with good communication on Jag's end, just feeling left in the cold here...

Scott

[JPC-Usman]

We are sorry for the inconvenience and the trouble you have faced. One of the hard drives gone bad on the server and we had to change it. After the change we have found one or two VPS's were having issues so we have started to restore them from our backup server. Can you please open a ticket with support or suggest the ticket ID so that I could check into the details for you.

[eth72]

Thanks, the ticket # is 12919574
Scott

[JPC-Usman]

I have checked your ticket history and have just updated it. Please check.

[eth72]

Thanks for the temporary encouragement. 8 hours later, still down and know nothing new It's not going to be a good day. Thanks for all you do, I know you're trying. As I said, just wish there could be more communication. Seeing my ticket "on hold", isn't making me feel better, either...

[JPC-Awais]

I've updated your ticket with restore progress.

[eth72]

Thank you all for a great combined team effort. My only complaint was not knowing where I was in the "queue" to get restored or how long the restore process would take. When customers are getting on your case and you're left in the dark with little to no communication, it's pretty rough... I was 100% in less than 48 hours from the original crash. My customers understood (this time, at least!), and I'm very grateful. Thanks again,
Scott

[Frank Broughton]

Thank you all for a great combined team effort. My only complaint was not knowing where I was in the "queue" to get restored or how long the restore process would take. When customers are getting on your case and you're left in the dark with little to no communication, it's pretty rough... I was 100% in less than 48 hours from the original crash. My customers understood (this time, at least!), and I'm very grateful. Thanks again,
Scott

Scott,

Two words: failover hosting:

http://www.jaguarpc.com/failover-hosting/