I can't login to my account URGENT

[sebastian]

Hello,

When I try to connect to the helpdesk I cannot enter says that the user does not exist. I have my licenses of Plesk with you, moved from gnax toward you, but I I have been absent some weeks and I have not been able to read my personal e-mail.

Already 36 hours ago that I am trying to connect with you and only I have had an answer, I have sent 4 e-mails. I open this post with the fastest hope of answers, re to activate my account, to pay the invoices of the licenses, and to activate my licenses As Soon As Possible.


Thank you,
Sebastian.

[sebastian]

Hello...???

[JPC-Shaun]

Hi;

Let us know on which email address you have sent the emails. The Current sales timings are: Monday to Friday from 7AM to 8pm (CST)
CST: Central Standard Time USA (GMT -6).

However the support department is always there 24/7/365 to assist the clients. If possible also send me your username/password (in private) that you are using to login to the Nixcore client Dash Board from your end , so that I shall investigate it further.

[sebastian]

Hello again, I have sent a lot of mails to sales@jaguarpc.com, I was received just a reply yesterday Saturday and no more, now I have sent you the information by Pm.

Please reply me Asap.

Thank you.-

[JPC-NickO]

I'm afraid Shaun's shift is over and I don't have access to see his PM's.

Please PM me the details. I'll be around until 0:00. (3 hours)

[sebastian]

other PM sent.

Still none solution, and all licenses down.

Continue waiting a solution later 2 days.

Thank you.-

[JPC-Shaun]

Hi;


I have received your PM , and investigating it further. I will update you soon.

Thanks for the cooperation.

[JPC-Jim]

I will find your email and reply to you as soon as possible, sales is closed on the weekends, this is why it is taking so long.

[sebastian]

Now I see the account but I don't see any active licenses and any pending invoice.

How we can proceed?

Please is very urgent.

Waiting, Sebastian.

[sebastian]

Hello?

Are tuesday (not weekend.....) and I continue with the Plesk servers Down.

Thank you.-

[sebastian]

Hello, are Tuesday (not weekend), are morning (not night), the sales chat are closing me the messages, the licenses are down.

I have paid $220 4 hours ago.

I can't get any response?

What is the problem? this is frustrant.


Thank you,
Sebastian.-

[JPC-Tracie]

We have replied to your tickets and I've spoken with you on chat.

As you're aware, we took over the licenses from Gnax however, you stopped replying to us, and after the bills for the licenses went unpaid for over 30 days the licenses were canceled.

The only hold up at this point is getting the correct information from you to get these licenses purchased again. Two have been completed but I need further information on the other two so I have replied to your ticket requesting the correct IPs.

I do sympathize with you that this is now an urgent issue, but please keep in mind that we notified you multiple times about the due invoices and even that we were going to have to cancel the licenses if payment wasn't received (we get charged for them whether our clients pay for them or not..).

[sebastian]

We have replied to your tickets and I've spoken with you on chat.

As you're aware, we took over the licenses from Gnax however, you stopped replying to us, and after the bills for the licenses went unpaid for over 30 days the licenses were canceled.

The only hold up at this point is getting the correct information from you to get these licenses purchased again. Two have been completed but I need further information on the other two so I have replied to your ticket requesting the correct IPs.

I do sympathize with you that this is now an urgent issue, but please keep in mind that we notified you multiple times about the due invoices and even that we were going to have to cancel the licenses if payment wasn't received (we get charged for them whether our clients pay for them or not..).

Not is all correct, yesterday I paid $120 by the 4 licenses, I have updated the ticket already many hours ago, still I am expecting answer, already we are going to arrive to Wednesday (since on Saturday that I am requesting the help), and yet I don't have active licenses, with servers down.

Now there is not you excuse of payments, I have paid in advance, only I request the activation of the license (exactly 7 hours ago of my last updating In the ticket, and in the chat online reject me the contact).

Please update the ticket, active the licenses. This is all.


Thank you men.

[JPC-Tracie]

I understand it's really frustrating to have these delays. I assure you we are doing the best we can to assist you with the information we have. Also keep in mind there wouldn't be an issue at all had these not been allowed to lapse.

To clarify, payment was made Tuesday morning our time after you requested we change the wording on the invoice (the charge was still the same). We received the information we needed to make two of your license purchases after that but couldn't complete the other two due to lack of information that needed further clarification on your part.

We helped you as much as we could in live chat, however, as I explained to you yesterday, live chat is not a means to bump your ticket ahead of everyone else. Your ticket was handled in the order received.