Support on Holiday?

[matzah]

I have been having an ongoing outage issue with my VPS

Support instructs me to tell them as soon as an outage starts, and I do... then it takes them 90 minutes to respond to a "system down" ticket so they tell me they cant find a problem.

So, 45 minutes ago I update this ongoing ticket, and still no response.

45 minutes ago the VPS control panel comes up, but logins time out... now I get an error that the VPS is not installed correctly.

So... where is support? I know most are not US based, so they should not be on the Labor Day Holiday schedule (like me and most of my customers)

[JPC-NickO]

Hi,

I'm on shift today and am based in Canada. We have a full support staff today but ticket load is surprisingly high today for a holiday.

Can you provide your ticket so I can get someone on this.

[matzah]

either, as they are probably 100% related:

12977126 Emergency/ Level 3 Continuation of 12413016 48 min 2009-09-07 New
12983220 Emergency/ Level 3 VPS control panel down 10 min 2009-09-07 New

Thanks much

[JPC-Anoop]

Hi,

Please accept our apologies for the inconvenience caused. I have updated both tickets. If you have any questions/issues, please feel free to update it and we will get back to you asap.