Still Waiting...

[Auxxix]

Hi, my partner and I ordered hosting over nine days ago. Why has it not been setup yet? We have contacted sales each day and all they have responded with were generic things such as "Your account should be setup within the next few hours", etc. What in the world is going on? Why are we having to wait so long?

So far this experience has been terrible. We have been patient for over 9 days now but to no avail the hosting has still not been setup. I have already reported JaguarPC to the BBB, and I'm afraid after today we are going to cancel our hosting. This is just inconvenient for us and for you all it's a terrible business practice.

If anyone at JaguarPC reads this, our ticket # is 13031763.

[JPC-Greg]

I'm not sure what you wish to accomplish with the BBB report since you aren't a client yet. I replied to the other thread you posted in and we're happy to refund you if you have paid already and still give you the account with that first month and two others free as our way of saying sorry for the delay. There isn't much I can do about the bbb complaint, even the bbb asks if you have tried to contact and work it out with the vendor first.

I'm here, we are all here, ready and working to get everyone going.

http://www.jaguarpc.com/forums/showt...1#post152 588

[Auxxix]

We've already paid you all. I believe that constitutes us as being clients.

Edit:
I believe patience is a virtue and will accept your offer of the first month waived.

I'm sorry if I seem hostile, I'm not trying to but seeing this "Pending" status for the last nine days will make your head hurt.

[Rexon]

This has been our help for the past 9 days read this and look at the times to see how long it takes between helping... Also the very last one was sent 7:55 pm which allowed 5 minutes until sales help closed so this means i will have to wait another day because he wanted to wait till the last minute to tell me that something that should be installed couldnt be installed.

Ticket ID# 13031763


+ Client +++ : Michael. 2009-12-08/21:26:16
sample URL:
It has been 1 week and 4 days and my order is still pending the sales guy said the techs would have it up today, and its still not up. Can you please give me some information as why it isnt up yet?

Login credentials required to troubleshoot the issue:


+++ Client +++ : Michael. 2009-12-08/21:26:27


- - - SYSTEM - - - 2009-12-08/23:37:08
A customer service representative has begun working on this issue.

--- Tech --- : Sreejith.Nath 2009-12-09/02:43:37
Hi,

We are working on this and will update you shortly.

Sreejith Nath
Technical Support Dept.
JaguarPC LLC.

+++ Client +++ : Michael. 2009-12-09/02:58:12
Ok thank you hopefully something gets done, because I don't know who to believe anymore.

- - - SYSTEM - - - 2009-12-09/06:14:52
A customer service representative has begun working on this issue.

--- Tech --- : Awais. 2009-12-09/06:32:53
Hi,

New orders are setup by our sales team. They will be available shortly and will assist you with further regarding your vps setup. I'm sending your ticket to sales queue.

Let us know if you need further assistance.

Regards,
Awais

- - - SYSTEM - - - 2009-12-09/15:08:04
A customer service representative has begun working on this issue.

--- Tech --- : Larry.W. 2009-12-09/15:11:37
Hello,

We are currently waiting for confirmation from you on how to proceed with the build. You chose Fedora as your OS however we do not have the templates to offer DirectAdmin as your OS as we advised in an earlier email.

With Fedora we may be able to offer Plesk, Support tells me but other than that we'd be unable to offer a control panel. We see you were misinformed about cPanel in the other ticket. While cPanel may function with Fedora, the staff member who replied did not realize we do not offer cPanel with anything but CentOS. We apologize that the wrong information was supplied to you.

Please let us know how you wish to proceed in terms of the OS and Control Panel. Once we have that confirmed, we will build this right away for you. Thank you.

---------
Regards,
Larry W.
Customer Service Rep
http://www.JaguarPC.com

+++ Client +++ : Michael 2009-12-09/15:16:52
Thank you larry i didnt see this ticket was awaiting my reply... i guess lets do plesk with fedora thank you and hopefully its up soon!

- - - SYSTEM - - - 2009-12-09/15:22:36
A customer service representative has begun working on this issue.

--- Tech --- : Larry.W. 2009-12-09/15:29:25
Hello,

Would you like Plesk 10 Domains, 100 Domains, or Unlimited Domains?

10 - $3/month
100 - $5/month
Unlimited - $7/month

---------
Regards,
Larry W.
Customer Service Rep
http://www.JaguarPC.com

+++ Client +++ : Michael 2009-12-09/15:34:49
What exactly does this mean ... .?

- - - SYSTEM - - - 2009-12-09/15:36:27
A customer service representative has begun working on this issue.

--- Tech --- : Larry.W. 2009-12-09/15:37:02
Hello,

Plesk limits the amount of domains you can host on the VPS depending on the license you choose (10,100,Unlimited).

---------
Regards,
Larry W.
Customer Service Rep
http://www.JaguarPC.com

+++ Client +++ : Michael 2009-12-09/15:42:27
OK thats what i thought lets do 10 domains 3$ a month and add 2 ips so you dont have to credit anything back since i signed up for directadmin which was 5$... Thank you and hopefully you get this up now

- - - SYSTEM - - - 2009-12-09/16:34:40
A customer service representative has begun working on this issue.

+++ Client +++ : Michael 2009-12-09/18:39:21
its been 3 hours and not word where did you go larry?

--- Tech --- : Jim.Sowell 2009-12-09/20:55:52
Hi,

We are unable to get plesk to complete the install with fedora core 11, please advise how you would like to proceed.


Regards,
Jim - CSR Shift Manager
Customer Service Leader (csr)
http://www.Jaguarpc.com

+++ Client +++ : Michael 2009-12-09/21:12:12
WOW.... are you serious please tell me options you have succesfully done i dont know what to choose anymore.. thank you

[JPC-NickO]

Hi,

Plesk is the only control panel software that will support fedora core but it seems that it has issues with FC11. We can try to get this setup on a older version of fedora or we can open a ticket with Parallels regarding this but it will take a while to get this working for you.

If your intending to use this for a production server I'd recommend you go with CentOS instead of Fedora as Fedora is more of the development branch for testing new features and ideas.