Problem with FTP and VPS

[nortk]

I got a new VPS, and I'm following the instructions for "securing and optimizing you server".

I SSH into my server, and then give the instruction:

wget ftp://ftp.pangeia.com.br/pub/seg/pac/chkrootkit.tar.gz

FTP seems to be working at first, connecting to the server, logging me in as anonymous...but then I get to a point where it just hangs. The last thing it shows me is:

==> PASV ...

I've investigated simply turning off passive mode, but if I do, and then issue an LS command, I get the message:

200 PORT command successful. Consider using PASV.
425 Failed to establish connection.

At first, I thought this might be a problem with the specific FTP server. But then I tried using FTP to connect to another server that I know is up and running, and although the message is different, the problem seems to be the same. On this other ftp server, it hangs at:

227 Entering Passive Mode (208,76,82,9,138,7)

Could someone teach me what is going wrong? Is there something I need to configure on my VPS to allow certain kinds of FTP communication?

I'm assuming that since this is a fresh VPS, others must have run into this?

Thanks for any advice.

[JPC-Jawad]

nortk, it seems to be a firewall issue, please open a support ticket so that we can correct this for you.

[nortk]

Thanks...it took a few rounds back-and-forth to track down the cause (firewall-related apparently), but support was extremely helpful in getting it fixed.