prob in my server

[dona2]

prob in my server my license ara not active
License History for 69.73.186.12
thank you

[JPC-NickO]

Hi,

Please open a ticket regarding this issue so we can assist you with it.

[dona2]

thank you but i don't have control panel i'm under your custmer doreen leonard in other company but my server are not access because the license ara keeped and i'm the root in the server

[dona2]

please help me

[JPC-NickO]

Hi Dona2,

You need to contact the customer that purchases services from us. I'm limited in what I can do without the customer requesting assistance.

The IP address '69.73.186.12' is unassigned in the billing manager. What host name does your server have?

[dona2]

server name is JPC7201 please see what you can do it's my faut because i configuired in the tweak seting and i don't now what happen
thank you

[JPC-NickO]

Hi donna2,

That is the plan name. I need the server host name. Like server.youdomain.com.

There are no active JPC7201 plan associated with the account of the person you named.

[dona2]

mm okeya the host name is mk.achomol.com
+
why the server are down now!!!

[JPC-NickO]

Hi dona2,

I'm afraid I'm unable to help you.

I've notified 'Doreen Leonard' about this issue so please contact her directly.