JPC Nightmare so far

[JohnnyUtah]

Ive been with JPC for 4 weeks now. So far its been a nightmare.

From taking 5 days to setup an account. Weeks to get a WHCMS license....but thats not so bad....

WHATS REALLY BAD IS:

Having 4 major downtimes in the past 3 weeks of being live on that server. I cant take this now more. I get downtimes of more then one hour each week. And everytime I get "we are restarting nodes one by one"....bla bla bla. Sorry....

I dont do much traffic. I run over 800+ ebay auctions. My auctions not comming up = no sales. I cant have that. I was trying to upscale my hosting to a better provider. Serious mistake I did by moving here.

I will take care of this tomrow morning with the sales dept.

UNREAL.

[JPC-Usman]

Hi JohnnyUtah. Sorry for the inconvenience and the trouble you have been facing so far . Please open a ticket with tech support so that we could check your server history and also keep server node under continous observation so that any such issues could be permanetly resolved.

[Vin DSL]

I dont do much traffic. I run over 800+ ebay auctions. {...]

800+ eBay auctions and no traffic?!?!?

What are you selling - horse manure?

[JohnnyUtah]

Funny boy Vin,

I said I dont do much traffic = 5 gigs per month. My images are around 20k. Do the math.

[Vin DSL]

Funny boy Vin [...]

LoL! Sorry, I guess.. but I find it hard to believe that running 800+ eBay auctions on a shared account would qualify as a puny web site.

"We are restarting nodes one by one"....bla bla bla. Sorry.... " sounds like a hardware problem.

What machine are you on... and did they lose a RAID drive, or something?

Hardware problems can (and will) happen at any web host, especially if ppl are hammering them 24/7.

Really, bandwidth means nothing. For instance, when I was killing an SDX server recently, the bandwidth was unremarkable, but various search engines were accessing the site 15,000-17,000 times a minute... mostly bogus URL's... killing Apache. Sooo, I required a more powerful account, to keep the bots at bay, even though my bandwidth was moderate to low.

Perhaps you are in the same situation. Auctions come and go, but search engine bots don't realize that, and will kill a server trying to index something (like old auctions that no longer exist), yes?

BTW, MS (Bing) bots are MoFo's right now! MS is in a pissing contest with Google, right now, and their bots are aggressive as hell. You might want to check your logs and ban Bing bots, if they're killing your site(s)...

[MJF]

Having 4 major downtimes in the past 3 weeks of being live on that server. I cant take this now more. I get downtimes of more then one hour each week.

Guessing this has to do with sion.nocdirect.com?

I moved away from my problematic Reseller account to hopefully get away from the mass downtime problems, guess the problems followed me over to the VPS plans.

[JPC-Jawad]

Guessing this has to do with sion.nocdirect.com?

I moved away from my problematic Reseller account to hopefully get away from the mass downtime problems, guess the problems followed me over to the VPS plans.

We apologize for the inconvenience. Sion has experienced load spikes recently and our senior techs are monitoring it as I am writing this. We will ensure the server is stable permanently and any load causing VPS is disabled.

[Gwaihir]

LoL! Sorry, I guess.. but I find it hard to believe that running 800+ eBay auctions on a shared account would qualify as a puny web site.

Hmm.. if there's nothing there but 20 kb images, then it's just nicely spread out bandwith use. That way some 5 GB/month shouldn't be any problem whatsoever.

[Vin DSL]

Hmm.. if there's nothing there [...] 5 GB/month shouldn't be any problem whatsoever.

I see... And, I agree!

Um... When is the last time 'bandwidth', so called, brought down a server? Never maybe?!?!? Yet, this is THE measure that most clients use (judging by these threads) when claiming their site isn't causing the problem.

What if serving these 20 kb image causes the server load to spike to 30.0 because a script is looping, or whatever?!?!?

There are many plausible scenarios that I can envision... other than, "I was trying to upscale my hosting to a better provider. Serious mistake I did by moving here."

That just seems like a cheap shot, to me... like smacking your new girlfriend, because you ran out of clean underwear.

[kilent]

I'm on Sion as well, and performance is just terrible.

I'm only running 1 site thats in development with absolutely zero traffic. SSH has timed out a couple times and (static!) web requests are taking 10+ seconds to complete.

Completely unacceptable, and now looking for a different host. I can't imagine explaining the subpar performance to clients.

[MJF]

Quote from support:

I have identified two VPSs that are mainly creating high load. I have also contacted the more active client to look into his VPS and check out why his VPS is creating trouble for rest of the VPSs on the node. If he does not take any action we will disable his VPS to keep the server stable.

This offending VPS account should have their problematic domains locked down ti'll the problem is solved, not let it cause other customers grief while we wait for that person to solve the problem.

This has been dragging on long enough. I have not been able to load any of my sites for 3 hours.

One of my domains on my old reseller account caused a problem 3 months back and Jagpc locked it down right away, why can't the same be done here?

[kilent]

Quote from support:

This offending VPS account should have their problematic domains locked down ti'll the problem is solved, not let it cause other customers grief while we wait for that person to solve the problem.

This has been dragging on long enough. I have not been able to load any of my sites for 3 hours.

One of my domains on my old reseller account caused a problem 3 months back and Jagpc locked it down right away, why can't the same be done here?

I completely agree, and will say the same thing in the ticket I submitted. By the way, the JPC ticket system or server must be inundated, I'm just now getting autoreplies to tickets I submitted hours ago. Auto notification for replies to this thread was instant though.

I guess its for the best, made me rethink a couple items about my business.

[Bellthorpe]

I'm looking at this thread with dismay. I recently purchased a VPS plan, and it's on sinon. I did so because I have some planned sites that will probably be a little more resource intensive than those on my shared re-seller account. The VPS is pitched as offering a greater share of resources, the 'next step up'. I don't want my applications to suffer, nor do I want to be the person being blamed for hogging resources.

[kilent]

I'm looking at this thread with dismay. I recently purchased a VPS plan, and it's on sinon. I did so because I have some planned sites that will probably be a little more resource intensive than those on my shared re-seller account. The VPS is pitched as offering a greater share of resources, the 'next step up'. I don't want my applications to suffer, nor do I want to be the person being blamed for hogging resources.

When a VPS is properly provisioned and working, they're amazing. They really are the next step up from shared hosting. I've had a VPS with Jaguar in the past, and it was awesome. I signed up again due to the current promotion, just because the price couldn't be beat, and because I had a positive experience previously. But now...not so sure. I was told the Sion was rebooted and nodes were coming back up, but that was awhile ago and SSH is still down for me. I'm almost thinking the last reply to the ticket was just a form reply.

It really just seems like JPC grew too much too quickly. Hopefully things will even out soon, or else I'll just pay more elsewhere for the better uptime.

[MJF]

Seems sion.nocdirect.com is running fine once again, for my 8 sites anyway. Hopefully everything will be back to normal once again!