Skywalker down 4 hours - not getting attention

[Skip]

is anyone awake?

Skywalker is down now for 4 hours. It has been restarted several times by it never comes up.

My first ticket #13080034 didn't get a response for 3 hours - I had to open a second ticket #13080096 to get help.

This server failed (brown out) last night at 7:30 PM CST - the same time as it failed tonight.

Why is the response so slow on a down server. Why is the technical response (another restart) not validated to see that it works?

Can we get this box back up?

Can we investigate what is happening at 7:30 PM CST that is over loading the RAM?

[JPC-Sreejith]

We are sorry for the trouble. I have verified skywalker.nocdirect.com is up and running fine now.We will continue monitoring the server. Please update the ticket if you need any further help.

[Skip]

Two nights in a row the system has gone down at 7:30 PM CST. There is something scheduled in the server that is taking it down - can you try to locate it?

Also, can you help me understand why several reboots would not bring the server up - it was down for 5 hours. Customer service wouldn't even look at the ticket for 3 hours - certainly the automated alarms were showing this server to be failing.

Whats going on? Cliues?

[JPC-Jawad]

Skip, we regret the delay in response. Our techs are checking the server regarding this and I do see a ticket in the queue which I believe was opened by you. You will be updated in the ticket in due time with details.