No EMAIL on dedicated server since 9ET

[CPUBUM]

We have been DOWN since 9ET on the 12th. We have over 700 emails sitting in our mail queue. After 2.5 hours you finally look at our Emergency ticket and tell us Exim is working.

Interesting... as if you look at our Mail Queue you would see 800 or so emails in queue waiting to be delivered and you would see in WHM that the EXIM service has FAILED.

As stated ... ONLY EMAILS TO LOCAL ACCOUNTS ARE DELIVERED.. ALL EMAILS OUTSIDE THE SERVER ARE IN QUEUE

So we tell you again the same information as above and we are now at 2et and STILL no reponse.

QUESTION: WHY MUST A PERSON GO BACK TO THE END OF THE QUEUE WHEN THEY RESPOND TO A TICKET. We can not afford to wait another 2.5 - 3 hours for the next RESPONSE!

Thank you!
13098415

[JPC-Rizwan]

CPUBUM,

I have responded your ticket, please follow up with that.

[JPC-Tracie]

I've moved this thread to the VPS & Dedicated forum where it's more appropriate.

I've also checked your ticket and see the issue is resolved. Please feel free to submit another ticket if you require further assistance.

Thanks!