down server silicon.nocdirect.com

[Skip]

We're down.

We've had a lot of down time in 2010. 2009 was better.

Has anything changed of the VPS servers?

[JPC-Nasir]

Hey Skip,

We apologize for the downtime you have to experience. There has not been any change regarding the VZ nodes, in fact the server silicon.nocdirect.com went down all of a sudden and we have checked it with our data center engineers. They have reseated all the cables, RAM sticks, checked the power supply and CPU fan. Everything is fine now server has been rebooted, its up and running fine at the moment. If you face any issue regarding your VPS please open a support ticket for immediate assistance.

[Skip]

This is absurd.

It took over an hour to recognize that silicon needed a reboot (evenm with our service ticket). Now its an 90 minutes since the reboot and we are still not up.

Last year the service was great. This year it has been one problem after another and very slow response to resolve.

Please help.

[Skip]

Man this is frustrating - we have been down for 3 hours. The last two after the server was "fixed".

We have had so much down time this year -response time is slow - it's eating us up - seriously.

[JPC-Bilal]

Hi Skip,

We monitor our servers 24/7, we receive alerts if a server goes down and we check it immediately. It didn't take 3 hours to reboot, actually it went down again after we first reboot it. Your VPS was not up at that time.

Since server went down unexpectedly so we had it checked by our techs to ensure there is no hardware issue going on. The Silicon node is back online now.

After the reboot, VPS' come up one by one according to VEIDs, and that is why it took little longer for your VPS to came back. I'll update your ticket too shortly. Please follow up there.

[Skip]

OK, I see it's down again.

It's frustrating - there have been a lot of issues this year and it happened on more than one server. I have a lot of people frustrated with me.

Thanks for the explanation.

[Skip]

I need some suggestions on how to resolve my situation.

We have been down 6 times since January one - many of those ranging into 5 or more hours. A business simply can't run if it had its phones randomly disconnected this often - and the same is true for the Internet service.

We significantly upgraded or RAM and disk space - primarily to insure fewer slow downs, fewer problems - our needs did not change from the prior two years - we figured that if we had 3x the needed RAM we would be buying .

But the down time and the brown outs (slow response times) are debilitating and I can tell the staff is trying. Not sure why all the problems.

So - do you have a solution for us. Is there some way we can get into a more reliable environment at Jaguar without paying a lot more money... a different product maybe?

[JPC-Bilal]

Hi Skip,

We are sorry that you have experienced these issues. I have updated your ticket regarding this earlier and for possible solution, please follow up in related ticket. We will assist you there. Thanks you.

[Skip]

I just saw that you reported and Update: RAID rebuild is 30% completed after almost 2 hours... so I assume that means another 5 hours downtime - which will mean we are down most of 12 hours today.

We were up and down for 3 days before it stabilized only 31 days ago.

We had problems in January and February.

[Skip]

Hi Skip,

We are sorry that you have experienced these issues. I have updated your ticket regarding this earlier and for possible solution, please follow up in related ticket. We will assist you there. Thanks you.

OK. Thanks

[Skip]

So - do you have a solution for us. Is there some way we can get into a more reliable environment at Jaguar without paying a lot more money... a different product maybe?

OK, we're going on 10 hours down...

Going back to my question above - is there some way we can get into a more reliable environment at Jaguar without paying a lot more money. I've never run a server and am not anxious to take on that burden - just want to improve the reliability.

[JPC-Rizwan]

OK, we're going on 10 hours down...

Going back to my question above - is there some way we can get into a more reliable environment at Jaguar without paying a lot more money. I've never run a server and am not anxious to take on that burden - just want to improve the reliability.

If you do not need root level access and not running any custom setup on a vps, you can look into our FailOver SDX plan which one of our high end shared hosting plan.

In FailOver setup there are two servers, the data on the Primary server is replicated to Secondary server in real time and in case some hardware issue occurs on the Primary Server it will automatically start working from the secondary server with no downtime. Or a manual switch to secondary server can be done as well with in few minutes in case required in some situation where Primary Server is not completely down but is facing issues that need downtime scheduled for resolution.

You can find details of SDX accounts at below link :

http://www.jaguarpc.com/semi-dedicated/

Graphical description of FailOver addon is also available at this link.

If you need root level access a similar solution can be provided with two dedicated servers, but that solution will be relatively expensive.

If you have any specific questions about this plan you can open a support ticket with us.

[Frank Broughton]

It's frustrating - there have been a lot of issues this year and it happened on more than one server. I have a lot of people frustrated with me.

Sadly - no SADLY, I have to agree! What on earth is going on with the JPC I have grew to love? My VPS consistently has periodic outages across the board :IP, SSH, FTP, WWW, POP, SMTP, WHM, VPANEL.

It is down right now again after an alleged fix last week.

I am confident that the team will find a solution, but the fact remains the my VPS is also as Skip says.

[Skip]

It doesn't say what the RAM or the Burstable is... this is important to us.

We currently have VPS II with a RAM upgrade. How would that compare.

[JPC-Rizwan]

Sadly - no SADLY, I have to agree! What on earth is going on with the JPC I have grew to love? My VPS consistently has periodic outages across the board :IP, SSH, FTP, WWW, POP, SMTP, WHM, VPANEL.

It is down right now again after an alleged fix last week.

I am confident that the team will find a solution, but the fact remains the my VPS is also as Skip says.

Frank, get your ticket escalated to level2 support if its not already, if its let me know your ticket number I will check it.