bulldog.nocdirect.com

[rachidny]

is it down?

My ticket number is 13119796

I'm losing clients....please check!!!!

[rachidny]

The server is up, but my site is still down. Please help!

[JPC-Nasir]

Hi rachidny,

We apologize for the delay but I have already replied your ticket. Can you please check that?

[rachidny]

My site is still down. Please check.

[JPC-Nasir]

I have replied with the details about the issue in your support ticket. And this ticket is now escalated to senior admin. He will come back to you shortly.

[rachidny]

it's almost 11 pm now, and my vps is still down. Plesk is also down!!! Please do a restore.

[JPC-Anoop]

Our admin is working on it. We will update your ticket as soon as possible. Please hold on.

[rachidny]

I have been holding on...you clearly don't give a damn. I have subscribing members who can't access the site...does that mean anything to you??????????

Your incompetence is costing me money by the minute and you clearly don't care. I got the message.

[JPC-Anoop]

Hi,

We can understand your frustration. Please accept our apologies for the inconvenience caused.

We have already contacted Parallel's support team and are waiting for an update. We will update your ticket as soon as we have any information from them. Please hold on.

[rachidny]

Apparently the server is up , but my VPS is down again!

[rachidny]

Please have Henry.Gopal look at my VPS. He's the one who fixed it the last time your servers went down. Other admins have been assigned but can't seem to know what to do and they don't escalate it. This is ridiculous.

[rachidny]

Is someone working on this?

[JPC-Shaun]

Yes; your ticket is being worked on by the parallels support and our second line system engineers.