support response time

[Julio]

Hi,

My VPS is down for about 25 minutes now...I opened a ticket about 20 minutes ago.....Emergency level 1 - Server Down.....

ticket (13134262) isn't even assigned

What would you consider an emergency? and, what is the time it's supposed to be checked?

[JPC-Bilal]

Hi jehobi,

We are looking into it and will update you in the ticket. Thanks for your patience.

[JPC-Jim]

Hi,

My VPS is down for about 25 minutes now...I opened a ticket about 20 minutes ago.....Emergency level 1 - Server Down.....

ticket (13134262) isn't even assigned

What would you consider an emergency? and, what is the time it's supposed to be checked?

Next time you do not get a quick response on an emergency ticket, please escalate the ticket. You can also contact me, and I will look into it. jim @ jaguarpc.com

[Julio]

thanks Jim,

I'm still waiting tough...this is excruciating, I'm laying on the floor in fetal position.

[JPC-Rizwan]

jehobi,

VPS are coming back up one by one, as we posted on below link :

Maintenance - Texan.nocdirect.com

Your VPS should also be up shortly.

[Julio]

This is happening again.....emergency ticket....24 minutes as "new" is not even assigned yet.

funny thing....We migrate to this node a couple of days before...it's supposed to be better.

#13140468

[JPC-Bilal]

Hi jehobi,
I'll update you in the ticket, please follow up in that one. Thank you for your patience.