Supernova.nocdirect.com down

[EWS_Hosting]

The server has been going down multiple times for the last 5 days.
until now they don't know what is the problem !!!!!!!!!!!!!!!!!!!!!!!!!

i just receive only message from support "We apologize for the inconvenience" , what i will do by your sorry , my clients become crazy , mail server down and they losing important emails

[JPC-Bilal]

Hi EWS_Hosting,

We can understand the frustration been caused due to this issue. Regarding SuperNova issue, please follow up in the ticket. I'll update it shortly. Thank you.

[EWS_Hosting]

Hi EWS_Hosting,

We can understand the frustration been caused due to this issue. Regarding SuperNova issue, please follow up in the ticket. I'll update it shortly. Thank you.

to when i have to wait ??????? really to much until now i dont know what is the problem why VPS down ???

[JPC-Bilal]

The SuperNova node is up and your VPS is running. I have updated your ticket, please follow up there. Thank you.

[EWS_Hosting]

i checked VPS and i still have problem with mail server and Access RDP , also VPS not stable from time to time it down again

[JPC-Usman]

EWS_Hosting
i checked VPS and i still have problem with mail server and Access RDP , also VPS not stable from time to time it down again

Please open a ticket with support department with your VPS details so that we could check it for you.

[EWS_Hosting]

Please open a ticket with support department with your VPS details so that we could check it for you.

i have ticket 13183871 from 4 days ago

[JPC-Usman]

Senior Admin is working on your issue as we speak. Your ticket will be updated shortly. Thank you for your patience.

[EWS_Hosting]

even Senior Admin , no solution same answer "This problem will be resolved as soon as VPS is restored on the new node. "
i want to know when VPS restore process on the new node will finish, and until it finish please solve the problem between Hmailserver and MySQL connection because
mail server down and my clients become crazy because they waiting very important emails

[JPC-Awais]

We have updated your support ticket. Please followup there.

[EWS_Hosting]

ohhh really too much more than 3 days and they telling me there is restore process on the new node and now they say "we just received now the new server and start to install Virtuozzo" ????

Yesterday 01:38 PM
Maintenance -- Supernova.nocdirect.com
"We are setting up a new VZ Node and will be restoring the VPSs from latest available good backup. We will keep the thread updated with the restore progress.
Zishan - L3 - Shift Lead | JaguarPC
"

2010-09-15/06:33:25
Hi,

We have just received the new server. Currently we are installing Virtuozzo on new machine. Once it is configured, we will proceed with data restore from backup serve to new machine. We request you to keep an eye on below forum thread for latest updates.

Maintenance -- Supernova.nocdirect.com

Let us know if you need further assistance.

Regards,
Awais


what kind of support who lie on the customers ?????????????????????????????????????
very bad support and they don't care about customers

[Gwaihir]

Can't spot the lie. The plan was posted in the forum. In your ticket today, you got an update on how far along they were at that time. Seems perfectly normal to me. And really not bad to have new hardware assembled, tested, on site, plugged in, and OS installed in about 18 hours, through the night.

Given the number of these machines JagPC has up and the frustration these situations cause, I do wonder if it's about time for a hot spare though. I.e. at all times, keep one new machine in the racks, OS installed and all ready to replace a failing server. Resist the pull to use it as a new server and fill it with new clients until the next machine is up and running and has taken over the "hot spare" function. It seems it would shave about 18 hours off the restore time when a machine goes belly up.

[JPC-Rizwan]

EWS_hosting, No one is lying here and although we understand your frustration but there is No point in blaming support of lying.

The update about new server setup was given by Zishan initially when we decided that the chances of getting existing server are low and we should be setting up a new server ready and restore vpss on it , while we attempt to fix the problems with existing server.
Then getting the hardware ready, then Windows Server OS installation and then Virtouzzo installation/setup takes some time, and Awais update is from the time when all hardware related and Windows related setup was completed and he was setting up Virotuzzo on the server.

[JPC-Rizwan]

...
Given the number of these machines JagPC has up and the frustration these situations cause, I do wonder if it's about time for a hot spare though. I.e. at all times, keep one new machine in the racks, OS installed and all ready to replace a failing server. Resist the pull to use it as a new server and fill it with new clients until the next machine is up and running and has taken over the "hot spare" function. It seems it would shave about 18 hours off the restore time when a machine goes belly up.

We do have some similar arrangements for Linux servers and setup time are quicker for them, or in extreme situations we can setup virtual servers on some of emergency nodes.

For Windows Virtouzzo nodes, the restores do not work easily, that is the virtouzzo version and windows version should ideally match for any restores to be successful, and with current amount of Windows Virtouzzo nodes its not practically possible to keep a hot spare of each combination type, atleast at this time.

[Gwaihir]

Thanks for the info. Hadn't thought of Windows, let alone versions that have to line up. (Personally don't get what business Windows has on a server ). Anway, I suppose it helps to have the hardware setup and ready to roll, even if you have to (re)install the OS.