Awesome support jaguarpc!!! Absolutely commendable /sarcasm

[finalhit]

My account just go frozen by jpc because apparently, because it's taking too much resources.

true that my site suddenly got a major boost in visitors due to an event in the game that the site is for, so fine, my bad. I figured maybe just need better hardware. I don't blame them for that.

So I found my a new host ( $30 a month, specs beyond what JPC has for the same price)...but again, i'm not ranting about that.

I disabled my main site on my JPC server., replaced it with a message to my users to manually edit their host file to redirect to my server as the DNS propagates, and told JPC that it's safe to restore my site. I merely wanted my users can see the message. This was at October 9, 10:26AM.

They got back to me asking a stupid question: Are You sure it's safe to turn your back on? This was 3 hours later. October 9, 1:29 PM.

At 2:07 PM, I said yes.

Currently 8:03 PM. Still no response. Site is still down.

in the mean time, i have completely restored my site, republished my dns, and it seems to have completely propagated. My new site is now live in it's new server, and still no response from JPC.

On an interesting note, my site is serving 600% more users than usual, and running between 0.5 and 2 CPU load, where as back in JPC, during my normal days of 30-50 users, my load is at 4-6.

I'm starting to re-think if the server load really was my responsibility, or maybe JPC was just over-selling their boxes.

No matter. Thanks for the excellent support/product, JPC.

[JPC-NickO]

Hi Finalhit,

Server load by itself is a useless figure as it depends on the the hardware to give it context. It's not a percentage.

If your server was disabled for abuse you would had to have been causing a lot of problems for a technician to disable the site outright. I've reviewed the ticket and it looks like someone enabled the site within 30 minutes of your confirmation that there would not be any problems.

If you had worked with our support team instead of just moving your account we may have been able to assist you with the problem.

21499 finalhit 20 0 31788 15m 6628 S 2.9 0.5 0:00.09 php
21518 finalhit 19 0 104m 21m 7244 S 2.9 0.7 0:00.09 php
21575 finalhit 17 0 32044 15m 6620 S 2.9 0.5 0:00.09 php
21592 finalhit 17 0 32044 15m 6628 S 2.9 0.5 0:00.09 php
21498 finalhit 20 0 30848 14m 6600 S 2.6 0.4 0:00.08 php
21571 finalhit 19 0 31104 14m 6664 S 2.6 0.4 0:00.08 php
21574 finalhit 20 0 31104 14m 6660 S 2.6 0.4 0:00.08 php
21583 finalhit 16 0 30848 14m 6676 S 2.6 0.4 0:00.08 php
21595 finalhit 16 0 30848 14m 6608 S 2.6 0.4 0:00.08 php
21597 finalhit 17 0 30848 14m 6624 S 2.6 0.4 0:00.08 php
21366 finalhit 19 0 30848 14m 6608 S 2.3 0.4 0:00.08 php
21527 finalhit 19 0 31104 14m 6672 S 2.3 0.4 0:00.07 php
21572 finalhit 19 0 31104 14m 6680 S 2.3 0.5 0:00.07 php
21584 finalhit 17 0 30848 14m 6672 S 2.3 0.4 0:00.08 php
21585 finalhit 17 0 30848 14m 6668 S 2.3 0.4 0:00.08 php
21612 finalhit 18 0 30848 14m 6596 S 2.3 0.4 0:00.07 php
21573 finalhit 20 0 31104 14m 6688 S 1.9 0.5 0:00.08 php
21491 finalhit 20 0 31104 14m 6684 S 1.6 0.5 0:00.08 php
21500 finalhit 20 0 32044 15m 6624 S 1.6 0.5 0:00.09 php
21501 finalhit 19 0 104m 21m 7232 S 1.6 0.7 0:00.09 php
21517 finalhit 20 0 31788 15m 6640 S 1.6 0.5 0:00.09 php
21543 finalhit 20 0 31788 15m 6624 S 1.6 0.5 0:00.09 php
21568 finalhit 19 0 31104 14m 6684 S 1.6 0.5 0:00.08 php
21160 finalhit 19 0 31020 14m 6596 S 1.3 0.4 0:00.08 php
21459 finalhit 20 0 31104 14m 6668 S 1.3 0.4 0:00.08 php
21503 finalhit 19 0 31104 14m 6664 S 1.3 0.4 0:00.07 php

You were using around ~405Mb of virtual memory and 26 processes within a very short time period. I can't say what in particular on your account was causing this load but I can confidently say it was at fault.

[JPC-NickO]

I'm starting to re-think if the server load really was my responsibility, or maybe JPC was just over-selling their boxes.

Aretha.nocdirect.com has 11 accounts on it, including yours.

[ethix]

They got back to me asking a stupid question: Are You sure it's safe to turn your back on? This was 3 hours later. October 9, 1:29 PM.

Most would class that as a very reasonable question and personally I would find them "stupid" if they didn’t ask that or a similar question.

[Gwaihir]

Most would class that as a very reasonable question and personally I would find them "stupid" if they didn’t ask that or a similar question.

That really depends on what he wrote them. If he indeed wrote "it's safe to restore now", as he tells us, it is IMHO rather stupid to toss it back into the queue asking nothing more specific than "Are you sure?". That's just wasting precious time.

[JPC-Jim]

As much as hate to admit this, that is exactly what happened. The tech screwed up, and he will be reprimanded for this.

[JPC-NickO]

He replied with

i've disabled idb.finalhit.org, which if any, was causing the problems. i wrote a message there redirecting my traffic to the forums, which should be fairly lightweight.

Personally, I would have enabled it and monitored it to see if it had load issues but it's up to the technicians judgment. In the past we have had clients that will say absolutely anything to get their site back "online" and we end up having the same issue again which is why we are careful about it.

I want to make it clear that we do sympathize with customers that are having these types of issues but we have to act to protect the interests of all the customers on the server.

[JPC-Jim]

Turning the site back on, and monitoring it, is exactly what should have been done. It is not upto the tech to question if the client is sure he has taken care of the issue. The client says it is taken care of, so the site should be turned back on and monitored, bottom line, the tech in question screwed up.

[Frank Broughton]

ouch - you gotta love the honesty of JaguarPC! That is the reason I continue as a customer and will as long as I can read and use a computer - then advise my Jr son with my name to take over all my stuff Frank Broughton! May he have another Frank Broughton and pass it off to him. Not that all things Frank Broughton are of value but it is fun and interesting to say the least! haha

Thank you Jim for your honesty - continuing on Greg's reputation of being just that - honest and having integrity!

[Bob Britt]

stumbled on this thread searching something else. I can only applaud Jim for his honesty in this matter, renews my confidence in the company I picked to host my site.