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This is a discussion on EMERGENCY tickets must have priority in the VPS & Dedicated forum
Hi guys, Could someone pleeeease take a look at my "emergency" ticket. We have serius email problems. Ticket is marked as "Emergency" and is sitting ...

  1. 11-15-2010, 10:54 AM #1
    Julio
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    EMERGENCY tickets must have priority

    Hi guys,

    Could someone pleeeease take a look at my "emergency" ticket. We have serius email problems. Ticket is marked as "Emergency" and is sitting there, not even assigned.

    Customers are calling and we really need a hand here.
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  2. 11-15-2010, 11:17 AM #2
    Ron
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    It might be helpful to the staff if you provided the ticket number in your post! :-D
    Good luck
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  3. 11-15-2010, 11:26 AM #3
    Julio
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    Hi Ron,

    The point is, emergency tickets are 'urgent', my ticket has been labeled as 'new' all morning. Not even assigned.

    I don't know what has happened. Support staff used to be quicker.

    you're right though, i should have included the ticket number.
    ticket # 13200309
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  4. 11-15-2010, 11:54 AM #4
    JPC-Jim
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    The ticket is being looked now.
    Jim S.
    JaguarPC.com
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  5. 11-15-2010, 01:07 PM #5
    redfish
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    Welcome to the club!
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  6. 11-15-2010, 10:26 PM #6
    esonline
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    Still sitting there marked NEW and therefore untouched

    My ticket which I raised about an hour and a half ago is still sitting there marked NEW and therefore unattended. And I have been with JaguarPC a couple of years. So sad!
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  7. 11-16-2010, 12:33 AM #7
    JPC-Anoop
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    Can you please provide the ticket ID?
    Anoop
    Support Department
    JaguarPC.com
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  8. 11-16-2010, 07:48 AM #8
    Frank Broughton
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    Quote Originally Posted by JPC-Anoop View Post
    Can you please provide the ticket ID?
    he did already in the post above:
    you're right though, i should have included the ticket number.
    ticket # 13200309
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  9. 11-16-2010, 08:00 AM #9
    JPC-Rizwan
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    That ticket number was provided by user 'jehobi' , Anoop was asking the other user 'esonline' to provide his support ticket number.
    Rizwan - Technical Support Manager
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  10. 11-16-2010, 08:45 AM #10
    Frank Broughton
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    Quote Originally Posted by JPC-Rizwan View Post
    That ticket number was provided by user 'jehobi' , Anoop was asking the other user 'esonline' to provide his support ticket number.
    opps that is what I get for sticking my nose in where it does not belong. Sorry!
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  11. 11-16-2010, 02:00 PM #11
    JPC-Jim
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    Your nose is always welcome here Frank.
    Jim S.
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  12. 12-06-2010, 03:42 AM #12
    Julio
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    ....same thing again.

    Could someone please take a look at my 'emergency ticket' ? My server has been down since midnight and the ticket's not even assigned.

    Ticket # 13230096
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