20 hrs Emergency Ticket

[Yury]

Good day.
I work with JaguarPC more than 4 years.
But 2010-12-06, server is down.
I create Ticket (TicketID: 13230180), with emergency level and this ticket no open 20 hrs.

For serious projects, Jaguar is not suitable.

[JPC-Anoop]

Hi Yury,

Please accept our apologies for the delay and inconvenience caused.

We're working on your ticket and will get back to you with the details. Please hold on.

[Yury]

1 day server is down and this is only begin.
Please read ticket.


Yury.Naumovich 2010-12-06/05:52:47
sample URL:
Server is unavailable.


https://64.22.82.2:8443/




- - - SYSTEM - - - 2010-12-07/00:48:40
A customer service representative has begun working on this issue.

--- Tech --- : Anoop.Mohan 2010-12-07/01:20:10
Hi Yury,

Please accept our apologies for the delay and inconvenience caused.

We're working on it and will get back to you as soon as possible. Please hold on.

Kindly let us know if there is anything else we can do for you.

Regards,
Anoop M.
Technical Support Representative
JaguarPC LLC.

--- Tech --- : Anoop.Mohan 2010-12-07/02:33:22
Hi Yury,

Our admins are working on it and will get back to you shortly. Please hold on.

Kindly let us know if there is anything else we can do for you.

Regards,
Anoop M.
Technical Support Representative
JaguarPC LLC.

- - - SYSTEM - - - 2010-12-07/02:51:04
A customer service representative has begun working on this issue.

--- Tech --- : Awais. 2010-12-07/03:35:55
Hi,

Please advice for which server you are having this problem. IP 64.22.82.2 is currently marked as FREE and it is not assigned to any of your servers.

Let us know if you need further assistance.

Regards,
Awais

+++ Client +++ : Yury.Naumovich 2010-12-07/03:51:46
64.22.82.2-6 are my IP.
I paid on this ip.

- - - SYSTEM - - - 2010-12-07/04:00:10
A customer service representative has begun working on this issue.

--- Tech --- : Awais. 2010-12-07/05:09:32
Hi,

We are looking into this issue. We will update you as soon as we have more information available on this.

Regards,
Awais

[JPC-Awais]

Your support ticket has been updated with all details. Please followup there.

[Yury]

Be careful: "Department Timings: Monday to Friday, 9AM - 6PM CST"
All billing questions solved a few days (1-3 usually).
So what support is available 24/7 - is a fraud.


My server is down SECOND day,
and tech support can not do anything.


Only write:
- - - SYSTEM - - - 2010-12-07/06:00:29
A customer service representative has begun working on this issue.

--- Tech --- : Awais. 2010-12-07/06:10:47
Hi,

The problem here is we are unable to locate your server. It has already been escalated to concerned authorities. They will be available in morning to look into this issue with the help of our data center staff.

P.S I'm also replying your forum thread. Please be patient while the concerned person is available to look into this matter.

Regards,
Awais

My info:
Hosting Plan: Custom Dedicated Server
Hostname: newik.co.uk
Server IP: 64.22.82.2
Netmask: 255.255.254.248
Gateway: 64.22.82.1
Secondary IPs: 64.22.82.2-6

For tech support, please read close ticket 13147300.

[Yury]

- - - SYSTEM - - - 2010-12-07/11:57:53
A customer service representative has begun working on this issue.

--- Tech --- : Les. 2010-12-07/11:59:04
Hello,
According to ticket 13147300 you requested to have the dedicated server migrated to a VPS which was done. The dedicated server was pulled once the migration was complete. I see that billing was not updated however and I will prorate the excess payemnts for the dedicated server to your account funds to be used towards your future invoices.

Please let us know if we can be of further assistance.

Regards,
Les

+++ Client +++ : Yury.Naumovich 2010-12-07/12:24:37
I do not understand what you are doing?

I have paid for dedicate server 2010-11-23 - 104 USD (Inv ID:40401954), ip for this dedicate server are 64.22.82.2-6.

Yesterday my server is unavailable. I need dedicate server (no VPS), i write this ticket that you view my IP (You write that this IP FREE):
64.22.82.2
64.22.82.3
64.22.82.4
64.22.82.5

Now i see all unavailable. Please find my dedicate server and make that server works.

What you doing that server is unavailable for 2 days???


- - - SYSTEM - - - 2010-12-07/13:22:00
A customer service representative has begun working on this issue.

--- Tech --- : Les. 2010-12-07/13:24:05
Hello,
I'm sorry for the confusion. My logs show your server was canceled on Sept 3rd 2010 and it was pulled on that date. It looks like you then had the site migrated from the VPS to a shared hosting account which it is on now and the site is up.

Please let us know if we can be of further assistance.

Regards,
Les

+++ Client +++ : Yury.Naumovich 2010-12-07/13:44:26
Where is my dedicate server?

I have paid for dedicate server 2010-11-23 - 104 USD (Inv ID:40401954).
Who deleted it, where did it go??
Dedicate server register with newik.co.uk and ip 64.22.82.1-6.

Find and restore. Newik.net and https://64.22.82.2:8443/ must be available when you all correctly restore.

On dedicate server installed:
- kamailio (Voip softswith)
- apf firewall (SSH and Plesk works only for my IP)
probably you cannot connect for server and shut down it
- dos deflate
- bfd
- plesk panel

Please turn server with my data and find cause why it happened.

Share hosting used for other sites.

- - - SYSTEM - - - 2010-12-07/13:59:05
A customer service representative has begun working on this issue.

--- Tech --- : Les. 2010-12-07/14:00:48
Hello,
The server has been recycled since September 2010. I cannot put this server back online. I am sorry.

Please let us know if we can be of further assistance.

Regards,
Les

+++ Client +++ : Yury.Naumovich 2010-12-07/14:06:22
This server still worked yesterday. What in September, you have a bug in your systems.

I pay for this server:
40397150 Custom Dedicated Server - newik.co.uk $104.00 2010-10-23 Paid

40401954 Custom Dedicated Server - newik.co.uk $104.00 2010-11-23 Paid