Jaguarpc - Dedicated server issue

[Yury]

real history

[Yury]

Subject : http://www.newik.net
+++ Client +++ : Yury.Naumovich 2010-12-06/05:52:47
sample URL:
Server is unavailable.


https://64.22.82.2:8443/
admin
3vZhTiJRk1d


- - - SYSTEM - - - 2010-12-07/00:48:40
A customer service representative has begun working on this issue.

--- Tech --- : Anoop.Mohan 2010-12-07/01:20:10
Hi Yury,

Please accept our apologies for the delay and inconvenience caused.

We're working on it and will get back to you as soon as possible. Please hold on.

Kindly let us know if there is anything else we can do for you.

Regards,
Anoop M.
Technical Support Representative
JaguarPC LLC.



--- Tech --- : Anoop.Mohan 2010-12-07/02:33:22
Hi Yury,

Our admins are working on it and will get back to you shortly. Please hold on.

Kindly let us know if there is anything else we can do for you.

Regards,
Anoop M.
Technical Support Representative
JaguarPC LLC.

- - - SYSTEM - - - 2010-12-07/02:51:04
A customer service representative has begun working on this issue.



--- Tech --- : Awais. 2010-12-07/03:35:55
Hi,

Please advice for which server you are having this problem. IP 64.22.82.2 is currently marked as FREE and it is not assigned to any of your servers.

Let us know if you need further assistance.

Regards,
Awais



+++ Client +++ : Yury.Naumovich 2010-12-07/03:51:46
64.22.82.2-6 are my IP.
I paid on this ip.

[Yury]

Subject : http://www.newik.net
+++ Client +++ : Yury.Naumovich 2010-12-06/05:52:47
sample URL:
Server is unavailable.


https://64.22.82.2:8443/
admin
3vZhTiJRk1d&h


- - - SYSTEM - - - 2010-12-07/00:48:40
A customer service representative has begun working on this issue.



--- Tech --- : Anoop.Mohan 2010-12-07/01:20:10
Hi Yury,

Please accept our apologies for the delay and inconvenience caused.

We're working on it and will get back to you as soon as possible. Please hold on.

Kindly let us know if there is anything else we can do for you.

Regards,
Anoop M.
Technical Support Representative
JaguarPC LLC.



--- Tech --- : Anoop.Mohan 2010-12-07/02:33:22
Hi Yury,

Our admins are working on it and will get back to you shortly. Please hold on.

Kindly let us know if there is anything else we can do for you.

Regards,
Anoop M.
Technical Support Representative
JaguarPC LLC.



- - - SYSTEM - - - 2010-12-07/02:51:04
A customer service representative has begun working on this issue.



--- Tech --- : Awais. 2010-12-07/03:35:55
Hi,

Please advice for which server you are having this problem. IP 64.22.82.2 is currently marked as FREE and it is not assigned to any of your servers.

Let us know if you need further assistance.

Regards,
Awais



+++ Client +++ : Yury.Naumovich 2010-12-07/03:51:46
64.22.82.2-6 are my IP.
I paid on this ip.


- - - SYSTEM - - - 2010-12-07/04:00:10
A customer service representative has begun working on this issue.



--- Tech --- : Awais. 2010-12-07/05:09:32
Hi,

We are looking into this issue. We will update you as soon as we have more information available on this.

Regards,
Awais



- - - SYSTEM - - - 2010-12-07/06:00:29
A customer service representative has begun working on this issue.



--- Tech --- : Awais. 2010-12-07/06:10:47
Hi,

The problem here is we are unable to locate your server. It has already been escalated to concerned authorities. They will be available in morning to look into this issue with the help of our data center staff.

P.S I'm also replying your forum thread. Please be patient while the concerned person is available to look into this matter.

Regards,
Awais



- - - SYSTEM - - - 2010-12-07/11:57:53
A customer service representative has begun working on this issue.



--- Tech --- : Les. 2010-12-07/11:59:04
Hello,
According to ticket 13147300 you requested to have the dedicated server migrated to a VPS which was done. The dedicated server was pulled once the migration was complete. I see that billing was not updated however and I will prorate the excess payemnts for the dedicated server to your account funds to be used towards your future invoices.

Please let us know if we can be of further assistance.

Regards,
Les

[Yury]

+++ Client +++ : Yury.Naumovich 2010-12-07/12:24:37
I do not understand what you are doing?

I have paid for dedicate server 2010-11-23 - 104 USD (Inv ID:40401954), ip for this dedicate server are 64.22.82.2-6.

Yesterday my server is unavailable. I need dedicate server (no VPS), i write this ticket that you view my IP (You write that this IP FREE):
64.22.82.2
64.22.82.3
64.22.82.4
64.22.82.5

Now i see all unavailable. Please find my dedicate server and make that server works.

What you doing that server is unavailable for 2 days???


- - - SYSTEM - - - 2010-12-07/13:22:00
A customer service representative has begun working on this issue.


--- Tech --- : Les. 2010-12-07/13:24:05
Hello,
I'm sorry for the confusion. My logs show your server was canceled on Sept 3rd 2010 and it was pulled on that date. It looks like you then had the site migrated from the VPS to a shared hosting account which it is on now and the site is up.

Please let us know if we can be of further assistance.

Regards,
Les



+++ Client +++ : Yury.Naumovich 2010-12-07/13:44:26
Where is my dedicate server?

I have paid for dedicate server 2010-11-23 - 104 USD (Inv ID:40401954).
Who deleted it, where did it go??
Dedicate server register with newik.co.uk and ip 64.22.82.1-6.

Find and restore. Newik.net and https://64.22.82.2:8443/ must be available when you all correctly restore.

On dedicate server installed:
- kamailio (Voip softswith)
- apf firewall (SSH and Plesk works only for my IP)
probably you cannot connect for server and shut down it
- dos deflate
- bfd
- plesk panel

Please turn server with my data and find cause why it happened.

Share hosting used for other sites.



- - - SYSTEM - - - 2010-12-07/13:59:05
A customer service representative has begun working on this issue.



--- Tech --- : Les. 2010-12-07/14:00:48
Hello,
The server has been recycled since September 2010. I cannot put this server back online. I am sorry.

Please let us know if we can be of further assistance.

Regards,
Les



+++ Client +++ : Yury.Naumovich 2010-12-07/14:06:22
This server still worked yesterday. What in September, you have a bug in your systems.



I pay for this server:
40397150 Custom Dedicated Server - newik.co.uk $104.00 2010-10-23 Paid

40401954 Custom Dedicated Server - newik.co.uk $104.00 2010-11-23 Paid




- - - SYSTEM - - - 2010-12-07/14:20:52
A customer service representative has begun working on this issue.



--- Tech --- : Les. 2010-12-07/14:23:29
Hello Yury,
I'm sorry but all my records show the server was pulled in September. The old hardware was recycled and reused for new servers.

Please let us know if we can be of further assistance.

Regards,
Les



+++ Client +++ : Yury.Naumovich 2010-12-07/14:29:06
So where's my server?
newik.co.uk ?

I see newik.net is not available.

I paid for dedicate server:
40397150 Custom Dedicated Server - newik.co.uk $104.00 2010-10-23 Paid

And all data are not available and you nothing to offer for me?

[Ron]

Yury, You keep putting your private info out on the web... be careful with what you post it is available to Google.
Feel free to air your grievances, but it does no good for anyone for you to post passwords online.

[Yury]

All paswords are old.

[Yury]

please return all post

[Yury]

Subject : http://www.newik.net
+++ Client +++ : Yury.Naumovich 2010-12-06/05:52:47
sample URL:
Server is unavailable.


https://64.22.82.2:8443/

- - - SYSTEM - - - 2010-12-07/00:48:40
A customer service representative has begun working on this issue.


--- Tech --- : Anoop.Mohan 2010-12-07/01:20:10
Hi Yury,

Please accept our apologies for the delay and inconvenience caused.

We're working on it and will get back to you as soon as possible. Please hold on.

Kindly let us know if there is anything else we can do for you.

Regards,
Anoop M.
Technical Support Representative
JaguarPC LLC.

--- Tech --- : Anoop.Mohan 2010-12-07/02:33:22
Hi Yury,

Our admins are working on it and will get back to you shortly. Please hold on.

Kindly let us know if there is anything else we can do for you.

Regards,
Anoop M.
Technical Support Representative
JaguarPC LLC.

- - - SYSTEM - - - 2010-12-07/02:51:04
A customer service representative has begun working on this issue.

--- Tech --- : Awais. 2010-12-07/03:35:55
Hi,

Please advice for which server you are having this problem. IP 64.22.82.2 is currently marked as FREE and it is not assigned to any of your servers.

Let us know if you need further assistance.

Regards,
Awais

+++ Client +++ : Yury.Naumovich 2010-12-07/03:51:46
64.22.82.2-6 are my IP.
I paid on this ip.

- - - SYSTEM - - - 2010-12-07/04:00:10
A customer service representative has begun working on this issue.

--- Tech --- : Awais. 2010-12-07/05:09:32
Hi,

We are looking into this issue. We will update you as soon as we have more information available on this.

Regards,
Awais

[Yury]

- - - SYSTEM - - - 2010-12-07/06:00:29
A customer service representative has begun working on this issue.

--- Tech --- : Awais. 2010-12-07/06:10:47
Hi,

The problem here is we are unable to locate your server. It has already been escalated to concerned authorities. They will be available in morning to look into this issue with the help of our data center staff.

P.S I'm also replying your forum thread. Please be patient while the concerned person is available to look into this matter.

Regards,
Awais

- - - SYSTEM - - - 2010-12-07/11:57:53
A customer service representative has begun working on this issue.

--- Tech --- : Les. 2010-12-07/11:59:04
Hello,
According to ticket 13147300 you requested to have the dedicated server migrated to a VPS which was done. The dedicated server was pulled once the migration was complete. I see that billing was not updated however and I will prorate the excess payemnts for the dedicated server to your account funds to be used towards your future invoices.

Please let us know if we can be of further assistance.

Regards,
Les

+++ Client +++ : Yury.Naumovich 2010-12-07/12:24:37
I do not understand what you are doing?

I have paid for dedicate server 2010-11-23 - 104 USD (Inv ID:40401954), ip for this dedicate server are 64.22.82.2-6.

Yesterday my server is unavailable. I need dedicate server (no VPS), i write this ticket that you view my IP (You write that this IP FREE):
64.22.82.2
64.22.82.3
64.22.82.4
64.22.82.5

Now i see all unavailable. Please find my dedicate server and make that server works.

What you doing that server is unavailable for 2 days???


- - - SYSTEM - - - 2010-12-07/13:22:00
A customer service representative has begun working on this issue.

--- Tech --- : Les. 2010-12-07/13:24:05
Hello,
I'm sorry for the confusion. My logs show your server was canceled on Sept 3rd 2010 and it was pulled on that date. It looks like you then had the site migrated from the VPS to a shared hosting account which it is on now and the site is up.

Please let us know if we can be of further assistance.

Regards,
Les

+++ Client +++ : Yury.Naumovich 2010-12-07/13:44:26
Where is my dedicate server?

I have paid for dedicate server 2010-11-23 - 104 USD (Inv ID:40401954).
Who deleted it, where did it go??
Dedicate server register with newik.co.uk and ip 64.22.82.1-6.

Find and restore. Newik.net and https://64.22.82.2:8443/ must be available when you all correctly restore.

On dedicate server installed:
- kamailio (Voip softswith)
- apf firewall (SSH and Plesk works only for my IP)
probably you cannot connect for server and shut down it
- dos deflate
- bfd
- plesk panel

Please turn server with my data and find cause why it happened.

Share hosting used for other sites.

- - - SYSTEM - - - 2010-12-07/13:59:05
A customer service representative has begun working on this issue.

--- Tech --- : Les. 2010-12-07/14:00:48
Hello,
The server has been recycled since September 2010. I cannot put this server back online. I am sorry.

Please let us know if we can be of further assistance.

Regards,
Les

+++ Client +++ : Yury.Naumovich 2010-12-07/14:06:22
This server still worked yesterday. What in September, you have a bug in your systems.

I pay for this server:
40397150 Custom Dedicated Server - newik.co.uk $104.00 2010-10-23 Paid

40401954 Custom Dedicated Server - newik.co.uk $104.00 2010-11-23 Paid




- - - SYSTEM - - - 2010-12-07/14:20:52
A customer service representative has begun working on this issue.

--- Tech --- : Les. 2010-12-07/14:23:29
Hello Yury,
I'm sorry but all my records show the server was pulled in September. The old hardware was recycled and reused for new servers.

Please let us know if we can be of further assistance.

Regards,
Les

+++ Client +++ : Yury.Naumovich 2010-12-07/14:29:06
So where's my server?
newik.co.uk ?

I see newik.net is not available.

I paid for dedicate server:
40397150 Custom Dedicated Server - newik.co.uk $104.00 2010-10-23 Paid

And all data are not available and you nothing to offer for me?

+++ Client +++ : Yury.Naumovich 2010-12-07/14:51:22
Find a bug in your system.

I use a dedicated server and shared hosting.
Until yesterday, everything worked, then stopped.

From my side there was no action.
All bills are paid, the server could not just an abyss.

Record Data:
newik.co.uk
IP: 64.22.82.1-6

I also noticed that the "Accounts" has disappeared about "Private Dedicate Server", although a couple of hours ago it was.

[JPC-Jim]

Yury,

You moved your data to a vps server, and requested that the dedicated be canceled, that was in september. If this issue is still not sorted out, please contact me directly at jim@jaguarpc.com

[JPC-Tracie]

We certainly understand your frustration and confusion. You did request the server was canceled. It wasn't right away and that caused the confusion but based on your ticket history, you wanted the server removed.

The confusion doesn't make JaguarPC a scam as you claimed. As such, I've edited the subject of this thread.

[Ron]

Maybe he needs the vps data restored since they were working on it until 2 days ago, thinking it was the dedicated server, since they were being billed for the dedi.

[Yury]

+++ Client +++ : Yury.Naumovich 2010-12-07/15:01:08
Please read closed ticket 13182943.

- - - SYSTEM - - - 2010-12-07/16:39:35
A customer service representative has begun working on this issue.

--- Tech --- : Les. 2010-12-07/16:50:05
Hello,
Ill see if I can find anything. I apologize for the mess.

Please let us know if we can be of further assistance.

Regards,
Les

- - - SYSTEM - - - 2010-12-07/18:33:46
A customer service representative has begun working on this issue.

--- Tech --- : Les. 2010-12-07/18:35:31
Hello Yury,
First I apologize for the trouble. We have found your old hard disk and it still has the data on it. I have also figured out how this mess happened and we will make sure this doesn't happen again obviously.

We have your hard drive mounted in a new server and the techs are working on bringing it online.

Please let us know if we can be of further assistance.

Regards,
Les

- - - SYSTEM - - - 2010-12-07/19:36:10
A customer service representative has begun working on this issue.

+++ Client +++ : Yury.Naumovich 2010-12-07/21:51:45
So far, nothing works.
http://www.newik.net do not open.

how this mess happened?

- - - SYSTEM - - - 2010-12-07/23:05:32
A customer service representative has begun working on this issue.

- - - SYSTEM - - - 2010-12-07/23:27:06
A customer service representative has begun working on this issue.

--- Tech --- : Les. 2010-12-07/23:36:47
Yury,
First I am sorry for the trouble. The site is back up.

The source of the problem was simply that once you had decided not to cancel the server we failed to update our records properly. Your server has been in the racks since September without being properly tracked. This is why I thought your server was recycled in September which it would have done had you not changed your mind and got the server put back online.

Sunday evening another server failed which has an identical config. A tech saw your server and saw it was, according to the system, unused and foolishly took out your hard drive and installed another clients to get them back online.

Luckily they left your disk with a note where it came from so we were able to mount the disk in a new server and now that the final work is done you are back online.

This is a terrible set of mistakes and should never have happened. I already credited your account funds $208 thinking you paid when you didn't need to but I will leave that credit and the next two months are on us. I apologize again for the problem and I will take steps to make sure this sort of problem cannot happen again.

Please let us know if we can be of further assistance.