What is Your Issue with ETA and details?

[ssemaan]

Why Down Server are taking so much time to be solved?

newsnake.nocdirect.com has been down for more than 5 hours, all i got please hold on we are working on the issue!!!!

this doesnt work when you have a costumer waiting and i cant wait an ETA for the website to go up!!!!!

it happened before with another VPS and now it is happening again this is putting me in a bad shape in front of my costumers!!!!!

We need to be provided with an ETA and with full details of the work done on the node

[JPC-Awais]

The original server didn't post on boot, we moved the drives and Raid card to a new machine but then Raid card failed to see the drives there. It took us some time to locate a replacement raid card. Finally we have replaced the card and new card detected the drives. The server then fscked /vz partition which again took some time. Fsck has been completed and we have racked the server. Currently we are working on configuring network on new NIC card.

[Frank Broughton]

Simply unacceptable & ridiculous.

It took us some time to locate a replacement raid card.

Masood WHY????

[ssemaan]

Yes it is snake,

My question is how to avoid such issue?

how to avoid such long down times?

[Frank Broughton]

This absolutely reaks. It took all I had to convince people that all is well and we should stay, but this is just too much. This "replacement" for the very troublesome "snake," what, lasted a couple weeks before crashing? I was just about to buy another account for a customer who is starting a web design / hosting company. I just cannot in good faith.

[JPC-Les]

Yes we aren't happy about this either. The recovery should have been faster. We have more improving to do so we can win back your trust.

[Frank Broughton]

Yes we aren't happy about this either. The recovery should have been faster. We have more improving to do so we can win back your trust.

Les, I love JPC - I hated to write what I did. If one looks at the history of snake and now its replacement, it is hard not to formulate the words I did.