A big failure in technical support to connect with customers

[nooofe]

Hello

Please alert ticket 13290847

We do not always find the answer with technical support

We call upon the achievement of previous promises to answer in less than 30 minutes

We are in trouble in the problem
Technical support is not responding, also from the answer to complaints
With the continuation of this transaction, we will transfer all accounts to hosting foreign

Thank you

[JPC-NickO]

Hi,

The forum is not the place to request escalation. Updating a ticket repeatedly just puts you further down in the queue as tickets are sorted by last update.

You did not use the request escalation feature in the help desk.

[nooofe]

Hello

Look at the time of this ticket
More than 4 hours
We face this problem constantly
The problem of delayed response in tickets by the Technical Support
Sites in danger

Thank you

[Ron]

The guy obviously doesn't speak English and might be having trouble understanding the ticket interface, and Greg(I think) has said that the sort issue on ticket updates had been resolved. Is that not true?

[JPC-Bilal]

Hi Ron,

Yes, the sort issue has been resolved and if client updates the ticket, it does not take the ticket to bottom of the queue. Thank you.

[nooofe]

Was answered on the ticket after 4 hours

05:56:53

10:43:38

[nooofe]

Hello

Also to see the ticket number
13291645

Also took 4 hours to respond and if you want to prove to me that deliberately delay
The reply says turn the problem to the specialists - are also waiting for another
I'm not Bmghebr to stay Hosting
We demand better service
And we want to handle sophisticated and well

Thank you

[JPC-Rizwan]

nooofe ,

I am getting techs to handle your ticket on priority, it should be updated shortly.

Also taking a quick look at your ticket , it appear IP migration was done on your VPS and IPs were changed and you are still trying to access it with old IP, techs will update the ticket with more information.