Server down-misticpets.misticpets.com

[MisticMedia]

I was reading some of the boards and I'm really, really concerned. We can't be down for 9 hours waiting for a ticket response. Sad to say, but a forum post usually gets 'someone' at least looking at the issues.

Please help, we pay extra for the management and we can't have huge long periods of downtime with little to no response from Support!


~Zara

[MisticMedia]

13298265 - Ticket number

Seems after I escalated to management it was assigned within the last minute. Hopefully we can be back up soon.

[JPC-Masood]

The ticket that you opened a few minutes ago is being worked on. Was your server down for 9 hours or are you referring to some other support delay?

[MisticMedia]

Other reports on the forum. It made me very nervous. We have had long delays previously, our server move to dedicated was a nightmare unfortunately. Thank you for looking into the matter.

The server has been down for several hours. I got an alert from a staff member and woke up to put in the ticket.

~Zara

[MisticMedia]

Less than a week later and we are down again. The issue last time? The tech couldn't tell me because my server was 'off' when it was checked. He so kindly turned it back on. :/ Waiting on a ticket. Wondering if it will take hours yet again to get a response.

[JPC-Bilal]

I am checking your ticket and will update you shortly there. Please follow up there in the ticket. Thank you.