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This is a discussion on Ticket support- Senior Admin? in the VPS & Dedicated forum
Our ticket was passed to Senior Admin for resolution, and it hasn't been assigned/looked at in almost 4 hours now. The issue is serious and ...

  1. 05-22-2011, 12:34 PM #1
    MisticMedia
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    Ticket support- Senior Admin?

    Our ticket was passed to Senior Admin for resolution, and it hasn't been assigned/looked at in almost 4 hours now. The issue is serious and we have a few hundred really upset site members, and we have nothing to tell them other than our server company is lagging as usual in the support department.

    13347065 - Ticket ID


    ~Mistic Media
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  2. 05-22-2011, 01:54 PM #2
    MisticMedia
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    Still no word, the ticket sits without reply or assignment. What do we need to do to get the issue looked at?


    ~Mistic Media
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  3. 05-22-2011, 06:33 PM #3
    JPC-NickO
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    Hi,

    It takes time to do a partial restore for just one table on an InnoDB database. Your database is also 2.2Gb.
    I do work for JaguarPC. If you do need help please provide your ticket number (this isn't sensitive information).

    If I'm not active on the forum please open a ticket instead of PMing me. If you think the issue requires access to your server please open a ticket.
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  4. 05-22-2011, 07:58 PM #4
    wrburke
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    Thumbs up Restore my Account!

    Quote Originally Posted by JPC-NickO View Post
    Hi,

    It takes time to do a partial restore for just one table on an InnoDB database. Your database is also 2.2Gb.
    When will you get around to restoring or reactivating my account?
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  5. 05-22-2011, 09:10 PM #5
    JPC-NickO
    JPC-NickO is offline
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    Quote Originally Posted by wrburke View Post
    When will you get around to restoring or reactivating my account?
    Do you have a ticket open?

    The forum is not the correct place to ask for an escalation. You can request escalation from the support desk.
    I do work for JaguarPC. If you do need help please provide your ticket number (this isn't sensitive information).

    If I'm not active on the forum please open a ticket instead of PMing me. If you think the issue requires access to your server please open a ticket.
    Reply With Quote Reply With Quote
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