Face many problems with no solutions jaguarpc.com

[nooofe]

Hello

We are always facing problems with servers jaguarpc.com

As well as facing a very, very big problems with technical support and lack of response

When there is a problem thrown at the customer's responsibility to drain money without providing good service


Does anyone expect that the sites remain unemployed for a period of two days of waiting for technical support?

No fast response only after hours

Then threw a question and go and come back hours
And then also cast a question and go

This already is unbearable with the Alrh already made promises to improve the technical support but to no avail

I already type here and I can not communicate with them
Sites parked every day a new problem and we pay the new funds

However there is no response

Is there a solution to this dilemma?

Thanks

[nooofe]

And technical support will even admit you in letting the day off

[JPC-Masood]

Have you opened a support ticket from your client dashboard? If yes do you have the ticket ID we can look up with details of the issues you are talking about here?

[nooofe]

13411934

[nooofe]

Here also was the cause of the faults previously
13410516

[nooofe]

So this time we could not communicate with them

We are in a dilemma

[JPC-Masood]

13411934

I do not see any problem from out staff on this ticket. They even went ahead and waived the backup restoration fee to restore the website. The next item on your request on the ticket is to get the database restored as well and techs will do it asap.

[JPC-Masood]

Here also was the cause of the faults previously
13410516

This issue was dealt promptly. Is there anything else you would like us to do on that ticket?

[nooofe]

You do not see

But when the time of ticket
2011-07-31/17: 29:55

This time did not solve the problem
There Mnho see that the default is to see the threads here, they are similar

And that the waiver of fees will not be a barrier in front of me to drop my right

However, you did not comment on the ticket which he was a second reason for the former and holidays

I do not know how I can not find a database or files on my site this is strange

With this, I did not get a statement at this time the site is still closed

You also said that he sees no problem with employees because it does not respect them but we respect our customers

As you already promises to improve the technical support by responding to customers, but all this has not been
We still suffer from this problem

Thanks

[JPC-Masood]

You have full control of how you set and store your passwords and if hackers get access to it and delete files via ftp the end user will suffer and we all acknowledge and understand that. The problem you faced was your responsibility being the admin of the site and now you need to figure out how they got access to your passwords. There is nothing in the world we can do to stop that from happening as it is not in our control. We do not even have access to your password.

Our techs are helping you to restore the site. Please follow up with them and if there is anything else remaining that is not handled properly let us know.

[nooofe]

As I mentioned earlier

Did not solve the problem, this time to

Not a problem in the loss of your password now

The problem in response to technical support

Look at the time of the problem

2011-07-31/17: 29:55

This time is not resolved

We are not asking to stop the hacker spam, but demand quickly respond to the ticket and quickly solve the problem

Palmacol not stop site for a period of two days of waiting for technical support so that customers respond to

Of
2011-07-31/17: 29:55

This time
2011-08-01/13: 49:14

[nooofe]

There is no progress

There are deliberate delays due to open a topic in a forum

[Ron]

Nobody is deliberately delaying your technical support because you posted about it in this forum.

That's just ridiculous.

[JPC-Sajjad]

The restoration task is already queued from the backup server. Due to some high priority system level restores it will take some time. We will keep you updated in the ticket.

[JPC-Jim]

We do not delay support requests for any reason whatsover. The techs are, and have been working on your issue. These types of issues take time to resolve, they can not be taken care of with one or two replies to a ticket.