I am waiting for ticket support for an hour

**pacoflaco** · 08-03-2011, 07:16 PM

**JPC-Anoop** · 08-03-2011, 07:35 PM

Can you please provide the ticket ID so we can have a check?

**pacoflaco** · 08-03-2011, 07:51 PM

#13413946

**pacoflaco** · 08-03-2011, 08:04 PM

Almost 2 hours, recent times fallen was more than running the server. This time was disable by you because the server has a intensive load but i lost of my visit by the more than 30 hours that the server down and i dont touch anything with the fear of it falling back. Should not they ask first? the problem is sure to have unistall CSF by you but i lost money the client

**JPC-Anoop** · 08-03-2011, 08:30 PM

I have updated your ticket. Please check it and update ticket to follow up on this.

**pacoflaco** · 08-03-2011, 08:38 PM

i am not happy with the customer service, you down the server and you dont know why, i lost 2/3 of regualr visitor and money for the downs in the past weeks and now block my site for a increse of number of visitors? which visitors? are no longer any. The problem is that every week has a new trouble and dont do anything to solve and provide a better service (2 hours waiting for a confusion)

**Omarpa** · 08-03-2011, 10:32 PM

I've been waiting over 7 hours and the fallen service

**JPC-Anoop** · 08-04-2011, 03:12 AM

@pacoflaco :: I have updated your ticket with the details. Please check it and update that ticket to follow up.

**JPC-Anoop** · 08-04-2011, 03:18 AM

@Omarpa: I have updated your ticket. Our admins are still monitoring the server and working on it to fix it permanently.

**pacoflaco** · 08-04-2011, 06:09 AM

Originally Posted by JPC-Anoop

@pacoflaco :: I have updated your ticket with the details. Please check it and update that ticket to follow up.

Its funny. it down again

**pacoflaco** · 08-04-2011, 06:17 AM

According You, i should be optimized the database for not to overload the server, but i did yesterday.
How can it be overload if i didnt modify my script and I had 4 times more visits and never a problem and optimize yesterday before the overload of the server?
Now its down again and without a explain