What is going on with Jag??

**Julio** · 10-14-2011, 05:45 PM

My "new" dedicated (not even a month) is down...almost 4 hours now, and my ticket remains as 'new'.

I feel like a freaking bunny here...jumping from L1 Support, to L2 Support, L3 .....

Nobody has even tried to reboot the server.

And you guys advertise "Free APC remote reboot". Where is it? How can I use it?

**JPC-JamesG** · 10-14-2011, 05:52 PM

Hello,
I am sorry for the experience you have had with your server being down and the level of untimely support you have received. Please would you post your ticekt number here so as we can check on this for you. I have pointed this out to technical support and they will be working on this for you to gett it resolved.

Again, my apologeis for this

**Julio** · 10-14-2011, 05:59 PM

Quick answer. I would really like your ticket response time were at least the same.

Ticket number is #13444533

**Julio** · 10-14-2011, 06:01 PM

I would appreciate some updates, an ETA or something. I have clients calling.

**JPC-JamesG** · 10-14-2011, 06:18 PM

Hello,
I can see that a tech is working on this issue now for you and has the ticket claimed. His name is Nasir and hew ill be in touch with ou shortly regarding this.

**JPC-Nasir** · 10-14-2011, 07:01 PM

Hi Julio,

I have updated your ticket, please follow us there.

**Vans** · 10-14-2011, 10:46 PM

Hi,
Can anyone follow up with this ticket too?
# 13444465

Thanks

Regards,
Vans

**JPC-Jay** · 10-14-2011, 10:53 PM

We have updated your ticket 13444465.

**Vans** · 10-15-2011, 01:24 AM

Hi,

Thanks. But I am looking for an answer than an update.

Regards,
Vans

**Vans** · 10-15-2011, 04:28 AM

Can anyone-else look into the ticket?

Thanks.

Regards
Vans

**Vans** · 10-15-2011, 09:44 AM

No one is looking at it and able to resolve it after 24 hours of wait?

**Vans** · 10-15-2011, 12:36 PM

Matter solved on ticket #13444465

Great support from Kyles S, customer service officer (chat, tech) to connect to the server admins and James G (Customer Service Representative, ticket) for the fast response.

They certainly deserved a pay raise!

Good job guys! Please keep it up!

Regards,
Vans

**JPC-JamesG** · 10-15-2011, 01:09 PM

Originally Posted by Vans

Matter solved on ticket #13444465

Great support from Kyles S, customer service officer (chat, tech) to connect to the server admins and James G (Customer Service Representative, ticket) for the fast response.

They certainly deserved a pay raise!

Good job guys! Please keep it up!

Regards,
Vans

Thank you for your kind comments. I am glad we were able to resolve your issue and get your hybrid setup for you. I've passed your tikcet along to the Credits dept, and your billing date willb e adjusted for you to reflect the Hybrid setup date of today. It should be done by Monday and you will receive confirmation of this.

Thank you once again.

**Julio** · 10-17-2011, 01:59 PM

Man, is it too much to ask that someone please restart my server. The Friday issue is back.
That day, after almost 7 hours the response was "we had to restart your server".

And could you please setup the remote reboot thing so we ourselves can resolve future issues, without the hours of downtime, you know.

**Julio** · 10-17-2011, 02:00 PM

Ticket #13445085 by the way.

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