DNS Records in client cpanel doesnt seem right!

[mommaroodles]

Could some please tell me if its normal for all my clients to have the following dns record
I somehow dont recall seeing this record when I was with my previous host. My clients sites where on a shared hosting environment and not VPS as I am now.

Every single client I have has this record under the Advanced DNS Zone Editor in their Cpanels.

whm.clientdomain.com 14400 IN A xxx.xxx.xxx.xxx

- x is the IP of VPS server.

To me that just doesnt seem right - none are resellers either.

I'm really hoping I can get an answer here - Jaguar support is non-existant!

[Jamsori]

It's not going to hurt anyone having it - probably a new cPanel feature.

[JPC-Masood]

Yes it’s a new cPanel feature. It is mentioned here cPanel documentation

Tweak Settings

under Domains > Proxy Domains

I'm really hoping I can get an answer here - Jaguar support is non-existant!

Did you open a support ticket to ask about it? What is the ticket #?

[JPC-Sabrina]

I'm really hoping I can get an answer here - Jaguar support is non-existant!

It is nice to see answers come in from the forum community and JaguarPC technical staff.

[gohighvoltage]

In response to this:

I'm really hoping I can get an answer here - Jaguar support is non-existant!

I have had some issues the past few days, with technical questions, and settings on my server. Every time I submitted a ticket, it was promptly answered. I had a ticket in the morning, one in afternoon, one in the evening, and one in the middle of the night. All of them were answered and solved very quickly.

The last incident, while doing an upgrade, I destroyed my database, and I had to notify support to restore my database file. Level one got back to me within 15 minutes and said they had to escalate it. I waited. 15 minutes later, upper level responded and gave me 3 backup choices (time and days). I gave him my choice.

15 minutes later I received notification my file was restored and all is ok.

While I know there is some times when there are delays, which I fully understand, I can honestly say, they have had great response times all week.
Thank you.

[Bell thorpe]

Can I infer from that that you don't backup your own databases?

[gohighvoltage]

Hi Bell Thorpe,

Actually I do, but the FTP service I have been trying to use, is not reliable. I have had backups that failed. I am trying a new service shortly.

[JPC-Masood]

I have had some issues the past few days, with technical questions, and settings on my server. Every time I submitted a ticket, it was promptly answered. I had a ticket in the morning, one in afternoon, one in the evening, and one in the middle of the night. All of them were answered and solved very quickly.

The last incident, while doing an upgrade, I destroyed my database, and I had to notify support to restore my database file. Level one got back to me within 15 minutes and said they had to escalate it. I waited. 15 minutes later, upper level responded and gave me 3 backup choices (time and days). I gave him my choice.

15 minutes later I received notification my file was restored and all is ok.

While I know there is some times when there are delays, which I fully understand, I can honestly say, they have had great response times all week.
Thank you.

Thank you for sharing your experience about the "non-existant" support I'm still waiting for the OP to give me ticket #.