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This is a discussion on Billing haven't responded in 8DAYS in the VPS & Dedicated forum
i have posted a ticket in billing for 8day "ticket:13464805", i haven't got no one looking at it until now and im kinda getting scared ...

  1. 12-31-2011, 09:28 AM #1
    dezitube
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    Unhappy Billing haven't responded in 8DAYS

    i have posted a ticket in billing for 8day "ticket:13464805", i haven't got no one looking at it until now and im kinda getting scared that no one really cared about how we feel..
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  2. 12-31-2011, 10:26 AM #2
    JPC-Zachary
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    As soon as I get back to my desk, I'll look into your ticket. I'll make sure it is taken care of.
    Zach | Community Liason/Sales Manager
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  3. 12-31-2011, 01:05 PM #3
    Vin DSL
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    Quote Originally Posted by dezitube View Post
    im kinda getting scared that no one really cared about how we feel..
    They care! Believe me on this.

    One thing...

    Make sure you sent the ticket to Billing, not Tech Support (or whomever). They are two separate departments.

    AFAIK, Sales, Billing, and Tech Support use separate ticket systems. That is, while the ticket system software is the same, correspondence goes into different queues. For example, if you have a problem with your credit card billing, and you're submitting a ticket to Tech Support, it's likely to sit dormant in the wrong queue, until you (or someone else) notices it and redirects it to the right department.

    I had a problem once, when I was dealing with both Billing & Tech Support -- call it a 3-way conversation -- and things got tittered up. Tech Support was waiting for something from Billing. Billing was waiting for a reply from me. But, I was sending my reply to Tech Support, not Billing. LoL!

    It wasn't because nobody cared. It was Murphy's Law in play...
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  4. 12-31-2011, 02:59 PM #4
    JPC-Zachary
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    I have responded to your ticket. The issue was resolved on 12/29. It looks as if the rep simply forgot to respond. If you have any other issues feel free to PM or e-mail me directly.
    Zach | Community Liason/Sales Manager
    JaguarPC.com

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    Knowledge Base | Network Status

    Need a Manager?
    (pm) | (email) Jim, Customer Service Manager
    (pm) | (email) Katrina, Technical Support Manager
    (pm) | (email) Masood, Chief Technical Officer
    (pm) | (email) Les, Chief Operations Officer
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