Concerns Over VPS Error and Access Logs

[Ticiba]

It is good to hear that you have your problems are under control Ticiba. We are pleased that you decided to stay with us and that overall you are happy with the services that we are providing to you. Sometimes an issue takes extra time to trouble shoot and then resolve. Our support manager is moving towards faster response times from our technical support services. We appreciate your vote of confidence when you compare us to your other hosting experiences. Thanks for updating the thread and we hope you will continue to share and comment here on our forums.

Well I thought the problems I have been having were under control, got a phone call from one of my site sponsors today telling me that for the last 2 days they have been unable to access my site due to an 500 Internal Server Error.
Turns out that each time WHM/Cpanel is performing the nightly update it is breaking my custom PHP build and reverting it to PHP 5.1.6 and completely breaking my site since it is designed to run on PHP 5.3.

I am now sorry to say that I have now been left with no option but to cancel my JaguarPC account and move else, partly because I have experienced one server issue after the next and also because my sponsor is threatening to cease sponsorship of my site if my site isn't fully live by next Friday and I can't see that happening if I stay with JaguarPC.

[JPC-Sabrina]

Ticiba do you currently have a ticket open with support? We would be glad to assist you so that you can resolve all of your issues. We apologize the reversions are causing you concerns with your sponsorship. Our support team is ready to assist you. Let us know your ticket number so that your PHP issue can be routed to the proper technical support agent.