Lead server

[Rebel007]

7 am UK time on 30th January, currently 12.58am UK time 5th february, no change-no server-no websites!

[JPC-Bilal]

Update: We have updated you in the ticket# 13479152 already. Please follow up there. Thank you.

[Rebel007]

I have now got a working server of sorts, however there are still a number of problems, I assume since this is a new VPS you have set up for me these should be relatively straightforward.

I have followed up on the ticket 13479152 but there has been no responses from support in the last 2 hours, under the circumstances (6 days downtime) could someone look into the issues I have raised please?

Hopefully after these teething problems I will go back to having a working secure VPS but I will of course continue to notify support of anymore issues that arise.

Also a considerable time ago Masood did a security hardening for me, I have given the relevant details throughout my support ticket, have those settings been retained or am I back at a standard security setting?

[Rebel007]

As the tech hasn't read all the problems on the support ticket, where would you like them posted?

[AJA]

Rebel,
What was the final resolution ??

[Rebel007]

Not the final resolution but getting much closer....

Parallels could not find a solution even though it appears the problem was generated by their VPS software Virtuozzo container software and they were able to reproduce it themselves.

JPC as I understand it built yet another server manually moving data from current server to new server for me, this got me back on line.

There are still numerous teething problems and lots of database errors however Tech support have managed to resolve a large proportion of the remaining issues and I am hoping for a reasonably usable VPS.

It appears I have lost ALL my data from the 25th January to 30th January as JPC's backups either were not taken or were lost / corrupted, I haven't got an answer to why that happened, I have also lost a further 6 days whilst I had no internet presence whatsoever BUT I did get a bill reminder telling me my monthly payment was due to be taken out of my account in the next few days!

At present I am waiting for a tech to reply to my open ticket and have been for about 3 1/2 hours but like I say my forums are up and whilst the members are experiencing a lot of forum errors they seem to prefer that to no forums at all!

[Ron]

The sales department will very likely credit you for the month. Open a ticket to sales or to management when you have a spare moment. If you wanna.

[AJA]

The sales department will very likely credit you for the month. Open a ticket to sales or to management when you have a spare moment. If you wanna.

I would hope after what he's been through that someone has offered this to him by now.

[Rebel007]

Thanks Ron and AJA, I didn't contact sales or billing simply because Katrina contacted me first to sort it out, she was apologetic and helpful and had already dealt with the monthly bill earlier today, she simply wanted to make sure my VPS was working before contacting me.

Truthfully getting a bill reminder when my sites were all down was like rubbing salt into an open wound, but I am certain billing weren't aware of the problem until Katrina bought them up to date, anyway that side of things has all been sorted now, and its just a question of getting the final teething problems resolved (I hope)

There were a lot of errors made in my opinion BUT Katrina has taken ownership of this case and I have to say the last 24 hours have shown just how good the tech support team can be after being put on new server each of my problems has been dealt with quickly and efficiently, and most important they have been resolved!

So whilst the past week has been a nightmare there are a lot of techs that deserve a thank you in particular Anoop.Mohan and Vivek Parkash

[Ron]

Great news! I'm glad you wound up with a more pleasant experience at the end.

[Rebel007]

whoops....... if this is read first can support please look at my open tickets as a matter of urgency!

[JPC-Katrina]

Checking on them...

[JPC-Sabrina]

Hi Rebel007,
Your technical support ticket indicates that your issue was resolved in the am today. Everything should once again be running smoothly for you. Again, we apologize for all of the troubles you have encountered. If you hit any more bumps be sure to let us know. I know that last week was less than an easy experience so if you have any additional questions or needs know that we are here to help you address those.