Why the Level 3 support is too slow?

[quedate]

Level support 3 is too slow! I have wait 1 hours and I don't recieve any response... Please help me with the ticket# 13485383!
I'm losing money!

[quedate]

Now I have 1 hour and 20 minutos waiting... I'm losing too money!!!!!!

[JPC-Sabrina]

I see level 3 support is actively working with you to resolve your issue. I noticed on your technical support ticket that some adjustments have been made. They will review your ticket again shortly. We apologize for the wait.

[quedate]

Thanks Sabrina.. When my website is offline i lost some money! Please help me...

[quedate]

I'm waiting a answer. I have more of 5 hours waiting! My site is offline!!! I have losing too much money! how much longer must I wait? I can not wait longer Sabrina. I've been lost too much money!

[JPC-Sabrina]

I have notified our technical support lead. Another response to your ticket will post shortly.

[gohighvoltage]

Wow! What do you do on your website that makes you a huge amount of money within hours, I really need to get on that program!!!!




I have tried different ad revenues, but they don't add up to a lot.

[Sabi]

I'm waiting a answer. I have more of 5 hours waiting! My site is offline!!! I have losing too much money! how much longer must I wait? I can not wait longer Sabrina. I've been lost too much money!

Hope this is not your main customer support website. Imagine if site was offline and clients were looking for support ....?

[JPC-Sabrina]

Our main customer support resource is our ticket system. The forums are for sharing information, experiences and asking questions which other forum members may be able to answer. Please feel free to use the forums in this way yourself.

[jason]

I'm not looking to pick a fight, but if having your website online is that valuable to you, maybe its time to look into redundancy solutions. In my "day job" I run the web hosting environment for a decent-size university. Our website is considered mission critical, so it needs to be up 24/7/365. To ensure that we use tripple-redundancy: three load-balanced web servers connected to a (double-redundant) SAN. I really need two servers to handle our load demands, the third server just ensures that I can take own down and still handle normal traffic--but even in the highly-unlikely event that we lost two servers at once, we'd still be online, though maybe a little slower than normal.

Even with all of that, we've still had situations where we've been completely down, albeit for short periods of time usually. It sucks when it happens, but that's a consequence of life with computers.

If your website really is that valuable, then you probably need to invest more than the $20-50 a month you're spending on hosting to keep it running.

--Jason

[EWS_Hosting]

yes level 3 support very bad and slow 2 days to get response to know why my VPS down
2 days is it normal time for support on level 3 support

ticket 13493974

[the_ancient]

I'm not looking to pick a fight, but if having your website online is that valuable to you, maybe its time to look into redundancy solutions. In my "day job" I run the web hosting environment for a decent-size university. Our website is considered mission critical, so it needs to be up 24/7/365. To ensure that we use tripple-redundancy: three load-balanced web servers connected to a (double-redundant) SAN. I really need two servers to handle our load demands, the third server just ensures that I can take own down and still handle normal traffic--but even in the highly-unlikely event that we lost two servers at once, we'd still be online, though maybe a little slower than normal.

Even with all of that, we've still had situations where we've been completely down, albeit for short periods of time usually. It sucks when it happens, but that's a consequence of life with computers.

If your website really is that valuable, then you probably need to invest more than the $20-50 a month you're spending on hosting to keep it running.

--Jason

No No No No, how dare you suggest people spend more money... Everything should be free

[Vin DSL]

yes level 3 support very bad and slow 2 days to get response [...]

What are you studs talking about?

I use Level 3 DNS servers. They have very low latency, and are very fast...

[EWS_Hosting]

What are you studs talking about?

I use Level 3 DNS servers. They have very low latency, and are very fast...

iam talking about level 3 admin support for windows , just one person and called Henry and i have to wait him to solve any issue on windows servers

2 days now waiting him to solve my issue is it logic just one admin for windows support

[nooofe]

Yes, it is slow significantly
Until they are up to 5 hours
And sometimes to 3 days