Support is becoming very bad !

[ibrahim.hamdy]

I don't know what happened to the support stuff !
Now every post i got replied after 3 or 4 hours !
I own 3 dedicated server some cases I open a real emergency ticket! and i got replied after a very long time ! from two weeks every reply was after 7 hours !!! is the 24/7 !??!
now again my server down and unreachable and still refreshing the page hopping any of the support check it but no one :S

I really don't like that
your support lately become very bad !

[ibrahim.hamdy]

my ticket btw #13236102

[JPC-Martin]

We have taken care of support ticket # 13236102.Please follow up your ticket for further updates.

[ibrahim.hamdy]

please check ticket #13236323

[JPC-Stefan]

Your ticket has been updated.

[JPC-Jim]

Ibrahim,

I do apologize for the delays that you have been facing. We are working on getting our support response times and quality back to where it was a few months ago. We should have the issues sorted out shortly.

[Frank Broughton]

Jim, what happened? Clean house of bum level one guys or just too busy for current staff?

[JPC-NickO]

Hi Frank,

We recently lost a few staff members and still have found replacements yet which combined with current projects has left us a little short handed.

[photography]

Well where abouts are you advertising jobs?

[JPC-NickO]

Well where abouts are you advertising jobs?

Hi,

I'm not sure where we advertise for employees but if your interested in applying I'd suggest you drop one of our managers a PM.