Unable to send Mail

[cdistasi]

Hi all - I'm a customer on praxeum and for the last 20 hours have been unable to receive mail (to any account on the domain). Mail sends from domain without issue.

Is anyone else experiencing this issue? I have a sev 1 ticket open (#13230059), but no real activity on it (since 8pm yesterday evening, when I opened it).

There is an impact to our business with no email being received. Please advise.

Thanks,
Chris

[JPC-Martin]

We are sorry for the delay , I am working on your issue and will update you shortly in the ticket. Please follow up there.

[JPC-Martin]

Mr.Chris your ticket is updated with details. Please update the ticket if you have any further concerns/queries.

[cdistasi]

Mr.Chris your ticket is updated with details. Please update the ticket if you have any further concerns/queries.

Hi Martin, Thanks for your help previously...

We seem to be having a similar problem since ~8:30pm yesterday evening (12/9).

This time we can receive mail only from within our own domain. Any mail sent from outside our domain is not received.

Again - not having much luck getting timely responses through ticketing (considering the ticket level and urgency to our business).

[JPC-Jim]

I will get someone to get this sorted out for you.

[cdistasi]

I will get someone to get this sorted out for you.

Thank you, Jim S. I appreciate your prompt response.

Your profile shows you as "Exec Dir Support". I'd love the opportunity to discuss with you our experience over the past week. Perhaps you can update my ticket with how we might get in touch.

Thank you.

[cdistasi]

I will get someone to get this sorted out for you.

Thank you, Jim S. I appreciate your prompt response.

Your profile shows you as "Exec Dir Support". I'd love the opportunity to discuss with you our experience over the past week. Perhaps you can update my ticket with how we might get in touch.

Thank you.