Feb 18, 2014
RFO- Reason For Outage- February 18th 2014
We have received a formal response from our data center regarding the reason for the outage this morning. Unfortunately work place accidents do occur and overall such an incident was the primary cause of this interruption in your services.
At approximate 8:58 EST customers on an output distribution panel were affected by an outage which lasted just over an hour. The problem occurred when an electrician who was installing a breaker slipped and caused a line-ground fault which did irreparable damage to the distribution panel. While under the fault current condition, the UPS attempted to make to an internal bypass to protect the electronics of the system. It successfully made the internal bypass, but afterwards irreparable damage occurred on the static transfer switch.
Our data center was able to replace the distribution panel and one of the standby generators was put into operation to provide protected power while the repairs were completed. During a 4 hour period, the static switch was replaced, tested and brought back online. All operations are now running normally.
The data center has reviewed their work place safety standards and implemented new procedures so that this type of accident will not occur again in the future.
We apologize for any interruptions to your services that this may have caused. Please reach out to our support teams if you continue to notice issues with your services. Thank you for your patience and understanding while this issue was resolved.