Providing a full suite of management services for all our clients.
Our Managed Plus package is for those who require their systems to be available no matter what or for those who want to set it and forget it. With Managed Plus we take over all aspects of your server management and you sit back and relax.
All of our clients get Managed Basic service with every account. If you ever have a question or need help, we are here to help you.
Managed Plus$49per month
|Free Initial Migration
|24/7/365 Network Management, Monitoring & Availability
|24/7/365 Proactive Hardware Management & Replacement
|24/7/365 Professional & Knowledgeable Technical Support
|24/7/365 Chat, Ticket, Email, and Phone
|24/7/365 Monitoring (15 Minute Intervals)
|24hr Support Response SLA
|Access to E911 Emergency Queue
|24/7/365 Pro-Active Monitoring (5 Minute Intervals)
|30min Support Response SLA
|Control Panel Install & Optimization
|Initial Security Hardening
|Anytime Reboot Request
|Operating System & kernel Updates
|Data Backup Configuration & Monitoring
|5 Restores from Nightly Backups
|Best-Effort Support for 3rd Party Applications
Our talented team of professional staff our help desk 24 hours a day, 7 days per week and 365 days per year. Handling issues from basic password resets to compromised systems. Our team is excited and ready to provide an exceptional experience for you.
Our L1 technicians are available 24 hours a day and 7 days a week to assist you with a wide range of items including sales, billing and basic technical support questions. In addition, our technicians are able to handle emergency reboots.
We are excited to be able to offer each customer a range of ways to contact us. Live chat is another great method to handle basic L1 issues such as sales, billing and basic technical support including emergency reboots.
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