Management

Providing exceptional customer service and support since 1998. We offer a full suite of management services for all our hosted services.

  • 24/7 Live Support
  • Full server Management
  • 10X SLA Against Downtime
Managed Services

Managed Services

With Managed Services we provide additional support to help keep your system up and running at top performance. If you ever have a question or need help, we are here to help you.

Managed Plus

Managed Plus

Our Managed Plus package is for those who require their systems to be available no matter what or for those who want to set it and forget it. With Managed Plus we take over all aspects of your server management and you sit back and relax.

Whatever your Managed solution needs

Managed Solutions from Jaguar PC

Benefit
Managed
Managed Plus
Free Initial Migration (Same Control Panel)25 Accounts50 Accounts
24/7 Network Management, Monitoring & Availability
24/7 Hardware Management, Monitoring & Replacement*
24/7 Professional & Knowledgeable Technical Support
Free Control Panel Install & Optimization (cPanel/WHM & Plesk) – Initial Setup
Free Initial Security Hardening
Free Anytime Reboot Request
Free Access to E911 Emergency Queue (Full Service Down & Critical Components)
Free OS Reloads
Free Restores from Nightly Backups (Best Effort Basis – VPS Only)
Free SSL Installations
Support for Standard Install & Updates of OS & Control Panel (Mail Services, Web Services, MySQL, Nameservers & FTP)
Best-Effort Support for 3rd Party Applications (15 Minute Max)
Idera R1Soft Backup Configuration & Monitoring*
Operating System UpdatesOn RequestPro-Actively
Kernel UpdatesOn RequestPro-Actively
24/7 Monitoring & Response (15 Minute Intervals)Pro-Actively
All Server Generated Emails Forward to Support & are Handled
Malware Scanning
PCI Compliance (VPS & Dedicated Server)
50% off Additional Administrative Work
35% Off Add Ons (SSL Certificates, Disk Space, Ram, Bandwidth, IPs)
25% Off New Services
24/7 Phone Support
Virtual Private Servers (VPS) Included$19.95
Cloud Servers & Dedicated Servers $29.95$49.95

  • 24 x 7 x 365 Help Desk Support

    24 x 7 x 365 Help Desk Support

    Our talented team of professional staff our help desk 24 hours a day, 7 days per week and 365 days per year. Handling issues from basic password resets to compromised systems. Our team is excited and ready to provide an exceptional experience for you. Help desk response times vary; however, we attempt to answer every ticket within 40 minutes.If you need us, we are always here to help. We offer an E911 Emergency – Server Down queue for all customers who have a down server, ssh, email, apache or mysql. E911 tickets are handled on priority next in line basis. You can find this queue by logging directly into our help desk at https://nixcore.nocdirect.com/helpdesk.

    Phone Support

    Phone Support

    Our L1 technicians are available 24 hours a day and 7 days a week to assist you with a wide range of items including sales, billing and basic technical support questions. In addition, our technicians are able to handle emergency reboots. For issues outside of the scope of our basic phone support our Managed Plus service offers L2 and L3 Technical Support call back Monday – Friday 7 am to 4 pm CST for more complex issues.

    Sell Discounted White Label VPS & Dedicated Servers

    Live Chat

    We are excited to be able to offer each customer a range of ways to contact us. Live chat is another great method to handle basic L1 issues such as sales, billing and basic technical support including emergency reboots. Our live chat team is available Monday – Friday 7 am to 12 am to assist you. For issues not covered by the scope of live chat our friendly team of agents will be happy to create a ticket on your behalf for more advanced troubleshooting.

24/7/365 Proactive Monitoring

24/7/365 Proactive Monitoring

  • Network Management & Availability
  • Hardware Management & Replacement
  • Security Hardening
  • Enterprise Backups
  • Active community forums with management participation
Professional and Friendly Support

Professional and Friendly Support

  • 24/7 Professional & Knowledgeable Technical Support
  • Live Chat and E911 Emergency Queue
  • Migration Assistance from other providers
  • Staff and offices onsite in the data center
  • Weekly blog posts on latest technology

Managed services and Managed Plus are only available on systems with a control panel (cPanel or Plesk) and will cover only items that are included by default by these control panels. Any 3rd party software (except free 15 minutes) or non control panel systems will be billed at an hourly rate of $70/hour with 30 minute minimum. 24/7 Hardware monitoring applies for dedicated servers only at the Managed Plus level.