“911 Executive Escalation Service” and new Continuous Data Protection add-on “DataLockBox” bring peace of mind in demanding times
HOUSTON, TX. October 22, 2008 – JaguarPC, a leading provider of end-to-end web hosting solutions for over a decade, today announced the launch of two new services focused on enhancing customer experience and satisfaction. For companies requiring immediate issue resolution, JaguarPC is offering 911 Executive Escalation Service (911 EES) which provides direct access to the company executives. Customers can also directly access DataLockBox powered by R1Soft’s Continuous Data Protection (CDP) backup for only $2.50 a month.
911 EES is a premium offering with a dedicated toll free number which directly connects clients of the service with top executives in JaguarPC’s management team. It provides the ultimate peace of mind for businesses where 100% uptime is an absolute necessity. 911 EES is the failsafe to bypass JaguarPC’s multiple customer service options in the event immediate resolution is required for clients with intensive resource requirements.
“Serving the customer is in our DNA, and the new 911 Executive Escalation Service is an extension of this philosophy,” say Greg Landis, President of JaguarPC. “Every member of our executive team is customer service personnel first and foremost, including me. This new service guarantees that enterprises which demand high availability will always have immediate resolution.”
DataLockBox is available for all JaguarPC clients on shared, reseller, VPS and dedicated/colocation hosting plans. Clients can access the add-on inside their control panel and choose to restore files 24 x 7 off the actual backups from JaguarPC. For dedicated hosting clients currently subscribed to R1Soft backups, DataLockBox gives them the ability to manage their backups online, set intervals and restore points.
“With the current economy stuck in a slowdown, we’ve made it our top priority to focus on ways to help our customers succeed,” continues Landis. “These two new service offerings are the beginning of many more to come which will enhance our user experience. At JaguarPC we’ve made a strategic decision to focus on continual improvement of internal processes and customer service initiatives. Both 911 EES and DataLockBox help reduce areas of stress for our clients so they can focus on addressing their core business challenges.”
JaguarPC also offers high availability hosting for semi-dedicated or reseller hosting, with custom failover add-on option for added comfort and security. Certified failover experts are available around the clock. Combined with 911 EES and DataLockBox, customers can rest knowing their web sites are in good hands.
JaguarPC, based in Houston Texas, provides high-quality Internet hosting solutions to small and medium-sized businesses, government agencies, prominent individuals and non-profit organizations worldwide. JaguarPC’s core portfolio comprises information technology and business hosting services, as well as programming services. JaguarPC’s complementary subsidiary business is Devpond software, a web software company. JaguarPC is owned by Landis Holdings Inc., which also includes WowVPS!, ResellerZoom and HostingZoom. Learn more at www.JaguarPC.com.