At JaguarPC our technical support team responds to a variety of issues which might seem overwhelming to some technicians. The expectations that we place on our technical support team at JaguarPC include high response standards and a thorough knowledge of industry specific situations. Mike P. fits that bill to a “T” and all of the team members of our technical support staff enjoy not only his easy and fun nature but also his high speed problem resolution attitude.
Q: What caught your attention and helped you decide to take a position as a technical support agent with JaguarPC?
A: The main thing that attracted me to JaguarPC was its’ well known background for providing awesome services backed by amazing support teams. At the time, JaguarPC was everywhere and I just thought JaguarPC is the place for me!
Q: What is the best part of your job?
A: The best part of my job is that every day is different and diverse. It has never been the case, in my 12 years of being in the web hosting industry, that I have come into work and done the same thing over and over again.
Q: What activities do you enjoy when you find some leisure time?
A: Well, I have a wife and 2 children (girls) with a 3rd on the way, hopefully a boy! So, much of my time is devoted to my family outside of work. I “USED” to be an avid gamer and movie watcher but life changes. If I get the chance, which isn’t very often, I might be able to slide in a game here and there. Otherwise, I’m a huge fan of MotoGP especially the TT (Tourist Trophy) over on the Isle of Man.
Q: Tell us a little bit about your background in the industry?
A: I’ve been in the industry of web hosting for around 12 years. I’ve been in numerous different roles from a support technician, all the way up to COO (Chief Operations Officer). Every position is just as fun as the next.
Q: What do you like most about working for JaguarPC?
A: The Atmosphere. Here at JaguarPC, the guys and gals are just a great laugh and we all work extremely well as a team.
Q: What is the biggest issue that you are encountering in the web hosting community today?
A: There appears to be more and more SPAM circulating on the web along with malicious activity which is proving harder and harder to prevent, it’s like a disease. It becomes immune to preventative medicine.
Q: Since you migrate across many different technical support departments on a daily basis and you see issues that are vital to customers at JaguarPC, is there anything you would like to let them know?
A: BACKUP your data! Although we offer complimentary backups on all of our services, it’s always best to keep your own local copy. One of the most recurring issues I see is data loss. Every control panel we currently offer allows you to take a backup of your own content and download it. Make the most of the tools that available to you and avoid the potential time and financial loss that data issues can create.
Q: Is there any advice you would like to offer to JaguarPC clients?
A: If you notice any issues with our servers, we will already know about it and will be working to resolve it. We use proactive monitoring and all issues are reported to our forums as soon as they occur. The JaguarPC forum is one of our first lines of communication with our customers so if you notice issues check the forums and watch for updates. Otherwise, keep cool and know I’m truly hard at work to bring you the best technical support service possible.