Our staff at JaguarPC comes into work everyday looking to uphold the highest standards of excellence. Larry, one of JaguarPC’s veteran customer service representatives, is passionate and excited about the prospect of helping people with whatever they need in order to make sure that they have the most positive experience with their hosting plans and services. Larry’s dedication to the customers at JaguarPC shines through in this interview.
Larry enjoys all of his duties from completing a brand new VPS or Shared Hosting order with an almost Christmas day like excitement to taking an upset client from hosting pain to hosting success. Larry just can’t get enough of you, our clients. Everyday is an opportunity to create a positive hosting experience which includes making clients happy with their plans, excited about our products and pleased with the resolution of any problems or questions about setups or add-on features. Take a few minutes to learn what one of our top customer service representatives enjoys in the course of his days at JaguarPC.
What do you like most about working for JaguarPC?
The fantastic team that I get to work with on a daily basis. Everyone helps each other when needed and we’re all working together towards one goal — to make JaguarPC the best hosting company it can be. Working with a great team is something people overlook too often, but I consider it the most important aspect of any job. From Management down the line to every employee, this is by far the best group of people I have ever worked with.
Tell us a little bit about your background in the industry?
When I was a child, my uncle taught me how to use a computer on his Commodore Amiga. It all started right there and just grew. I started out making websites as a hobby soon after that. Once I started looking into hosting companies for my websites, I decided to learn all about the hosting industry. I wanted to know what I was paying for, and how I could get the best service for my money. As those days went by, I had a growing interest in being a part of the hosting industry as it is an exciting and ever changing industry.
What is the best part of your Job?
Completing a brand new order is my favorite thing to do every day I come into work. It’s the first interaction we get to have with a client, and my goal is to make sure it’s a great experience for every client. I know that when I buy something, I look forward to using it as it was promised and as quick as possible. That’s how I imagine every new client feels as well.
What are some of the challenges that are presented to you?
One part of being a Customer Service Representative comes into play when a client is upset and is looking for a resolution. It is important to listen to each client, and do everything possible to make them happy. I treat every client as if it was me on their end contacting a company. I make sure to give them the same service that I’d expect. This can sometimes be challenging. But ultimately, a rewarding experience once it’s completed. Each challenge teaches me something new for the next similar interaction
What activities do you enjoy when you find some leisure time?
If it’s baseball season, I can be found watching or attending baseball games in my off time. Otherwise, I like to catch up on various TV shows. Most times, I will have a dozen or so episodes of shows on my DVR. When I’m not watching TV, I enjoy playing some video games on my PS3.
Is there any advice you would like to offer to JaguarPC clients?
Don’t be afraid to ask for assistance. We have a fantastic team working here at JaguarPC and we would all be happy to assist you in any way we can at anytime. It’s great to learn on your own from websites and books as well. It is amazing just how much material is at our fingertips, and the answers you need are often just a few clicks away.
JaguarPC is very pleased to have Larry on board as one of our customer service representative. He steps up to the plate without hesitation and takes on every opportunity to assist our customers and our staff.