It was all the buzz. GMail experienced a hiccup and was down for a couple hours last week. I missed the whole thing. However; when I started checking my newsreader and twitter, email, etc. everywhere I turned people had been crying, “GMail is down! We’re DOOMED!”
I was quite surprised at the public outrage. I use GMail for my personal email. I’ve been using it for years without issue. I think in all those years I’ve experienced (personally) about 10 minutes of downtime. I had no idea it was down last week during the actual outage as I was working and didn’t try to check my email during those few hours. Even if I did, I would have felt -at most- slightly annoyed and would have came back to it later.
What’s surprising is how many stated they felt disconnected, unproductive, and were moving to another free email service, such as Yahoo. In this day and age of technology, there are countless ways to communicate, and while email is very convenient especially with those abroad, it certainly isn’t the only form of communication. Systems go down. Services fail. It’s just a fact of life in this world of computers, routers, networks, and email. One should always have a backup plan.
To Google’s credit, they explained, “We feel your pain, and we’re sorry” Which is all they can really do.